Participating Frequently

Answered

Lightroom Classic hangs when importing

Forum|Forum|1 year ago
January 1, 2025
2 replies
1002 views

Since today, when I try to import photos into Lightroom Classic it just hangs.

There is 2TB of free space on the destination disk, and 1TB free on the disk I am importing from.

When I view Windows task manager, I see a process Adobe Crash Processor.

I restarted the Windows 10 desktop, and then restarted and tied again.

Same problem, Lightroom just hangs.

I waited one hour. Still hanging.

I stopped the process Adobe Crash Processor but it is still hanging.

I selected only 1 photo to import, and same problem.

Does anybody know what the problem is, or how to fix it?

Thanks in advance,

Dave

Windows

Correct answer dj_paige

Are there videos in the import? If so, please try removing the videos and import just the photos.

P

Pam26

Participant

I am having the same problem, but i have no videos on my card. I have udated Lightroom to the latest version, so iam at a loss. Any suggestions.

Thanks in advance

dj_paige

Legend

@Pam26please start a new thread, as you have a different problem. People will be happy to help you in the new thread. In the new thread, please describe the problem the problem in detail.

dj_paigeCorrect answer

Legend

Are there videos in the import? If so, please try removing the videos and import just the photos.

A

Ambrosial_style1587Author

Participating Frequently

Thanks so much dj_paige!

Firstly for your very prompt reply... less than 1 minute 😉

And more importantly, your suggestion worked.

There were approx 40 cr3 files to import, but also 1 mp4 file in the same folder.

I removed the mp4 file and the import worked fine.

Happy New Year.

Best Wishes,

Dave

Yoga Holidays and Retreats

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded