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Ambrosial_style1587
Participating Frequently
Jan 1, 2025 2:25 PM UTC
Answered

Lightroom Classic hangs when importing

Since today, when I try to import photos into Lightroom Classic it just hangs.

 

There is 2TB of free space on the destination disk, and 1TB free on the disk I am importing from.

 

When I view Windows task manager, I see a process Adobe Crash Processor.

 

I restarted the Windows 10 desktop, and then restarted and tied again.

 

Same problem, Lightroom just hangs.

 

I waited one hour.  Still hanging.

 

I stopped the process Adobe Crash Processor but it is still hanging.

 

I selected only 1 photo to import, and same problem.

 

Does anybody know what the problem is, or how to fix it?

 

Thanks in advance,

Dave

dj_paige
dj_paigeCorrect answer
Legend
Jan 1, 2025 2:26 PM UTC

Are there videos in the import? If so, please try removing the videos and import just the photos.

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6 replies

Pam26
Participant
Jan 12, 2025 1:38 PM UTC

I am having the same problem, but i have no videos on my card. I have udated Lightroom to the latest version, so iam at a loss. Any suggestions.

Thanks in advance 

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dj_paige
dj_paige
Legend
Jan 12, 2025 3:25 PM UTC

@Pam26please start a new thread, as you have a different problem. People will be happy to help you in the new thread. In the new thread, please describe the problem the problem in detail.

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dj_paige
dj_paigeCorrect answer
Legend
Jan 1, 2025 2:26 PM UTC

Are there videos in the import? If so, please try removing the videos and import just the photos.

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    Ambrosial_style1587Author
    Participating Frequently
    Jan 1, 2025 2:44 PM UTC

    Thanks so much dj_paige!

    Firstly for your very prompt reply... less than 1 minute 😉

     

    And more importantly,  your suggestion worked.

     

    There were approx 40 cr3 files to import, but also 1 mp4 file in the same folder.

     

    I removed the mp4 file and the import worked fine.

     

    Happy New Year.

     

    Best Wishes,

    Dave

     

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