Lightroom Classic Import issue the import window is blank

Forum|Forum|6 years ago
August 13, 2019
5 replies
1793 views

Alright I need some help, my adobe lightroom Classic is giving me a headache. Recently my light room stopped letting me import photos into it, when i go through the process of importing it brings up the screen but no photos. I can try and drag and drop them into it, but then it wont even do anything from there. It gives me no error messages nothing just a blank import screen. Any idea of what the problem could possibly be... I am on a Mac Book air.

Message was edited by: Sahil Chawla

alejandroe4821801

Participant

I have the exact same problem. I have changed nothing since my last import. All things are normally set, such as selecting source, choosing an action, and selecting a destination. No images are displayed (and therefore cannot be selected). This happens regardless of source; whether sd, internal hd, external hd, LAN connected drive, etc. I also ensured that I have the latest updates as well, restarted/rebooted my machine, created a new cataloge, and none of this has helped. I am hoping that someone will see this and have an answer.

dj_paige

Legend

@alejandroe4821801

Did you try the suggestions made above, particularly https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-import-issue-the-import-window-is-blank/m-p/10563353#M153011 ????

If those suggestions didn't help, please understand that you are replying to a thread that is 6 years old. Better to start a new thread, describe your problem completely, and people will be happy to help you in the new thread.

GoldingD

Legend

1. Have you taken your SD card out of the camera and placed it into an SD card reader?

Is the SD card reader internal to the computer (as common on laptops)?

or is the SD card reader connected to the computer?

2. Or, is the SD card still in the camera, and the camera is connected to the computer?

Can you see the camera in Finder (MAC) Explorer (WIN)

3. Or, is the SD card still in the camera, and you want to transfer over WiFi?

Can you see the camera in Finder (MAC) Explorer (WIN)

kimi25130792

Participant

I have updated version of Lightroom classic on my new MacBook Pro. When I try to import photos via my SD card, selecting copy and choosing the file folder the pics should copy to ( external hard drive) . Light room creates another sub folder with just the date on it. But It doesn’t show the main folder chosen when looking for photos in Lightroom.

Also, after update was done Lightroom now states the administrator on my Macbook must give some permission.

Did all that was stated to do via adobe web site, but nothing works...

any help would be appreciated.

kim

dj_paige

Legend

Light room creates another sub folder with just the date on it. But It doesn’t show the main folder chosen when looking for photos in Lightroom.

I'm not sure what this means. Explain further, and show us a screen capture.

Sahil.Chawla

Adobe Employee

Hi Taylor,

That does not sound like a typical Lightroom experience, could you please let us know the exact version of Lightroom Classic you're working on?

As the import window is blank, could you please try the suggestion by Paige and see if it helps?

You may also try updating to the most recent version of Lightroom Classic which is 8.4 via the Creative Cloud desktop app and let us know how it goes.

Regards,
Sahil

T

taylorb18253183Author

Participant

This is my screen i get doesn't matter if i drag in photos or try and put the import button it just refreshes to a blank screen. I have the 2017 version I believe. I can't seem to find it though.

elie_dinur

Participating Frequently

This is my screen i get doesn't matter if i drag in photos or try and put the import button it just refreshes to a blank screen. I have the 2017 version I believe. I can't seem to find it though.