Skip to main content
alex.furer
alex.furer
Known Participant
October 27, 2017
Question

Lightroom Classic: iPhone import shows already imported images as new

  • October 27, 2017
  • 22 replies
  • 1168 views
Following scenario:
- Connect iPhone to PC (Windows, no iTunes installed)
- Open Lightroom and choose import
- Import images to a folder without renaming, just copyright added in Metadata
- Works well, images imported

Now,a few weeks later, when I connect my iPhone to the PC and open the import dialog some images show as new, meaning they're full color and have a check-mark to import them. Sometimes the JPG and sometimes the mov file.

This is very tedious as checking if the images Lightroom want's to import are already imported means I have to manually search for the filename in the Windows Explorer.

What's happening? Is adding the metadata messing things up? What is the correct path to import my iPhone images to my PC?

This is on Windows 10 Pro (1703 (OS Build 15063.674)
Lightroom Classic CC 7.0.1
iPhone SE 10.3.3
    This topic has been closed for replies.

    22 replies

    alex.furer
    alex.furerAuthor
    Known Participant
    March 1, 2018
    My workaround for now is to take an photo of a piece of paper where I write "Last Import To Lightroom" on... And besides that I doa manual comparison.

    Also what helps is to not use the Live mode on the iPhone. It seems that the gif confuses the import.
    F
    FeedbackCommunityMember
    Inspiring
    March 1, 2018
    Hi Mayuri,
    Is this fixed in 7.2? Do you suggest any workaround?
    Thanks.
    mayurij42806338
    Adobe Employee
    mayurij42806338
    Adobe Employee
    December 13, 2017
    Hi Alex,

    The issue is not fixed in 7.1. We are still working on providing more thorough fix for the same.

    Thanks
    Mayuri
    alex.furer
    alex.furerAuthor
    Known Participant
    December 12, 2017
    Hi Mayuri,

    Is this fixed in 7.1? the release notes are not conclusive: https://helpx.adobe.com/lightroom/help/whats-new.html#LightroomClassicCCv71December2017

    Thanks
    Alex
    mayurij42806338
    Adobe Employee
    mayurij42806338
    Adobe Employee
    December 1, 2017
    Hi Alex,

    We are able to replicate the issue in house and we are working on the fix. 

    Thanks
    Mayuri
    alex.furer
    alex.furerAuthor
    Known Participant
    November 30, 2017
    Any update on this? Can you replicate it? can I provide more information, tests or anything that helps the case?
    alex.furer
    alex.furerAuthor
    Known Participant
    November 8, 2017
    Thank Mayuri! Looking forward to resolve this.

    Let me know if there'a anything I can provide.
    mayurij42806338
    Adobe Employee
    mayurij42806338
    Adobe Employee
    November 8, 2017
    Hi Alex,

    We are working to replicate the issue. We will keep you updated on the progress.

    Thanks,
    Mayuri
    alex.furer
    alex.furerAuthor
    Known Participant
    November 8, 2017
    Any news on this? Maybe the conversation got lost because it was restarted in the middle of the thread?

    Not that I am asking for an immediate fix, but a live-sign would be nice.

    Thanks!
    alex.furer
    alex.furerAuthor
    Known Participant
    November 4, 2017
    Hi Mayuri,

    Sorry, I missed your reply as it was way up on this thread...

    This checkbox is checked all along. That's my whole  point. i.e. it does show about 80-90% of the images as already imported (grayed out). It's that 10-20% that show as new that are confusing.

    If I uncheck that option all the images show up as new.

    I am sorry I didn't mention that specifically.

    Alex
    EDIT: Added screenshot that shows Lightroom Classic CC mport screen and the Windows folder with the already imported images.

    I am starting to suspect that Lightroom get's confused by the images that are shot using the iPhone "Live" mode which makes a 2 second .mov file alongside the JPG. Lightroom then treats the .mov files as sidecars to the JPG (see my reply all the way down in this thread).

    Were you at all able to reproduce this at all at your end or is it working just fine? If so, please try with images in the mix that were shot using the live mode on the iPhone and we might have a winner.
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices