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Participant
July 6, 2024
Question

Lightroom Classic Keyword Typing Turns White

  • July 6, 2024
  • 3 replies
  • 688 views

This is such an unusual issue, no one at Adobe has ever heard of it and cannot fix it. I have spoken to Adobe  Support reps at least 10 times and they have tried various things to attempt to fix it. It is happening on both my Mac Desktop and Mac Laptop

After selecting a group of photos to insert the keyword, the type in keyword box  turns white and I cannot see what is being typed in the box although it is still typing the word I tried to type. If I close LR and reopen the box is back to normal for a short time. It will happen immediately if I select a group of photos to add/delete a keyword. Needless to say, it is frustrating to not be able to see what I am typing in the keyword box. This has been happening for over 2 years so it has been occurring through Lightroom and Apple operating system updates
Adobe has deleted LR and re-installed it several times, has changed the graphics processor in Preferences/Performance from Auto to Custom, increased the Camera Raw Cache Settings to a maximum size of 100 GB, deleted/reinstalled preferences and fiddled around with various other things. I have also changed the Mac settings Appearance from dark to white. Nothing has worked. Most recently, Adobe said to ask Apple, who wants no part of this.

This is frustrating

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

3 replies

Participant
March 3, 2025

I have this exact same problem and have been having it for at least a year.  Very frustrating.  Since then I have moved to a new computer and the problem followed so I doubt it is related to preferences, etc...  I have a hunch that maybe there is a corrupt keyword somewhere that has an invalid character in it and that is causing the system to exhibit this behavior.  I have not been able to resolve it though.  Any luck on your end?

Community Manager
March 3, 2025

Hi @jalessi!

Could you share more info, like what version of Lightroom Classic and operating system you're using? Also, what troubleshooting steps have you tried so far? We'd love to help!

Thanks so much! 😊

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
Participant
October 19, 2024
johnrellis
Legend
October 22, 2024

There's been one other report a few months from someone on LR 13.4 experiencing the problem for over two years:

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-keyword-typing-turns-white/m-p/14722321

https://www.lightroomqueen.com/community/threads/keyword-box-turns-white.50497/ 

 

They disabled auto-hiding of the right column of panels in Library, which seemed to help. But your screen recording indicates you haven't auto-hid the column.

johnrellis
Legend
October 22, 2024
F. McLion
Community Expert
Community Expert
July 7, 2024

Adobe told you they tried to delete preferences. I'd still try this again, according to these instructions: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

This is the only thing I can think of, and it helped a lot of people with various and rare issues. It seem to show on you computer only, otherwise there would be more reports of it.

 

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Participant
July 7, 2024
Thanks but deleting preferences per your directions did not work.
F. McLion
Community Expert
Community Expert
July 8, 2024

Sorry it didn't help.

As I am working with Windows, and it works as expected on my end, maybe someone else can jump in ...

 

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