Lightroom classic lost syncing option (11.0.1)

Forum|Forum|4 years ago
December 5, 2021
2 replies
447 views

Hi, Is there a way to determine why my updated lightoom now nolonger shows the option to sync, next to any currently (previously synced) colelction, nor shows the option in the dialog box to create new collections. But the upper right corner Sync options appear to be engaged and working (Cloud with green check). lightroom.com appears synced but it appears I cannot create any new colelctions to sync or update previously sync collections. Any opinions appreciated.

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ajh3_esquireAuthor

Adobe Employee

Hi Tarun,

Thanks for the reply. I'm including a screen grab of my now reset interface. And the dialog box for creating a new Collection. Notice that it now nolonger has the option to sync to Lightroom. Also, many of my non Smart Collections, in this list, used to have the double headed sync arrow, innthe left side of the list, now missing. Notsure what I clicked on to hide or disbale the sync options when preferences see my lightroom CC account. any help appreciated.

-Andrew

Tarun Saini

Community Manager

Thanks for the information. Just wanted to check, if you have tried the steps to reset the preferences shared above? Did that work?

Regards,

Tarun

ajh3_esquireAuthor

Adobe Employee

HI Tarun,

I did reset the preferences. My ux changed back to the default but it didn't reset or make my syncing options reappear. The screen grab was from after I reset my preferences.
-Andrew

Andrew J. Hathaway | Principal Solutions Consultant | Adobe Experience Cloud Assets & Dynamic Media | 415-690-6078