Lightroom classic menus become unresponsive when clicking on them

Question

When I click on a menu LR screen freezes and the keyboard becomes unresponsive. The only key which works is the Windows key, which enables me to switch to another program. When I get back to LR, the same issue reappears, which makes LR completely unusable. Same issue with context-sensitive popup menus, but other UI features work fine such as zooming, panels and editing sliders - it's only the native (?) Windows menu and popup. No issues with other programs, including Photoshop.

Fully up-to-date Win 10, with Geforce latest drivers. I've tried Win7 compatibility mode,

Irate · Accepted Answer

I got very quick and very helpful guide from Prasanjeet from Adobe support:

The issue was that I have a laptop GPU and integrated graphics. I had to disable the integrated graphics, and then enable high performance GPU mode using this guide.
https://www.top-password.com/blog/enable-high-performance-gpu-for-windows-10-apps-or-games/

This worked, and now I have access to my menus back 🙂 Only issue is that GPU-only mode on Razer Blade Pro doesn't work, so I have to go through this every time I want to use LR (reboot and disable integrated graphics). Hope Adobe can fix their app.

GoldingD · Answer

I've tried Win7 compatibility mode,Does that imply that your OS is Windows 7?I inquire because, Windows 7 is not supported per:https://helpx.adobe.com/lightroom-classic/system-requirements.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.