Inspiring

Question

Lightroom Classic Missing Some Syncs from LR Mobile

Forum|Forum|4 years ago
April 21, 2021
31 replies
14435 views

I have experienced instances with four albums now where some actions done to pics in LR Mobile on my iPad are not fully synced back to Lightroom Classic. Here's the workflow and what has happened:

1) Pics initially imported from D850 to Lightroom Classic.

2) Collections created in LR Classic and set to sync to Lightroom.

3) Albums with all pics appear on iPad in LR as they should (as well as iPhone, cloud etc.).

4) Albums are reviewed on iPad with certain pics flagged and/or star rated.

5) LR iPad, LR iPhone, LR desktop (not Classic, the other one) and lightroom.adobe.com are all perfectly in sync right down to the pick, ratings, etc.

5) The problem is that some of the flags and ratings changes properly sync back to Classic and some do not. I can't really see a pattern. Edits however done in LR mobile appear to sync but I only tested a few.

This is a huge problem because now Classic is out of sync with the client's selection made on the iPad. I do this a lot and have never had this problem until a week or so ago.

Is this a new known issue? How can it be fixed/re-synced?

This topic has been closed for replies.

Show previous replies

J

jamesr15066568

Participant

I am desperately seeking help with this same exact issue. Flagging on iPhone, and flags randomly don't show up on LR classic. It's random. I'd say about half of the time it works fine and the other half missing a random amount of flags. Rebuild sync data usually works, sometimes not, which then I have to flag all over again and hope it works. It's been like this for over a year.

J

jaoroca

Participant

I have the same issue and been having it for a while, my workaround for the rejects (which is the reason I needed this to work so I could speed my workflow) was making a rejects collection in lightroom.adobe.com, filter the rated images and put all the flagged rejects photos there, then boom!, it synced back to LR classic, the wierd part is that even if this works, the rejected flag doesnt sync at all, it only did for like 200 out of 1600 images.

So I hope this works for some of you you. The other alternative would be to combine LR with photo mechanics but thats not on my budget.

martinhgregory

Participant

I am having exactly the same problem. I'm running Lightroom Classic on my desktop with windows 11 and mobile on iPad and iPhone. Also Lightroom on windows 11 laptop. Some ratings and flags synced back to classic, some not.

GillPrince

Participating Frequently

I hve just done a separate post on this very subject - before seeing this thread. I'm experiencing exactly the same issue as described above - but it's totally inconsistent and intermittent. I can't 'make' it happen, it just sometimes does, and sometimes doesn't. Very frustrating . . . So far for me, Rebuild Sync Data has always worked, which is something at least!

Z

ZaneShepherdAuthor

Inspiring

@GillPrince Thanks for chiming in and joining the conversation. Yes it is frustrating. Collectively we have to find something that is repeatable. If you've seen the many responses from @Rikk Flohr: Photography (from Adobe) you'll see that he is actively monitoring this and has tried numerous times to reproduce the problem but has yet been unable. We all have no issues reproducing the problem because it will happen to us frequently. Until we can suggest a scenario for him to try that will reproduce the problem, we are not going to get this fixed. I guess the bottom line is that Adobe recognizes that it happens but they can't reproduce it so they can't fix it.

Rikk Flohr_Photography

Greetings all,

Rest assured that we are watching this thread but, as of this moment, we still do not have a reproducible case. Referring to my original post in this thread: https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-missing-some-syncs-from-lr-mobile/m-p/12457135#M246235 , my tests on the current versions (11.5/7.5.x) still result in the same 'cannot reproduce' behavior.

As I posted previously: we would love to have bonafide steps to recreate this issue.

Rikk Flohr: Adobe Photography Org

Z

ZaneShepherdAuthor

Inspiring

Rick,

With all due respect, how is it that all of us continue to have this problem? Several people have also volunteered to work with Adobe on testing. I myself will be happy to work with Adobe and recreate the problem. Please let me know how we can arrange that.

Zane

Rikk Flohr_Photography

The absolute best thing you can do is give us step-by-step instructions for reproduction. They need to be detailed and repeatable. I count ~20 persons on this thread and am hoping someone can provide the additional clues needed to identify where things are failing.

I am happy to continue testing various scenarios.

Rikk Flohr: Adobe Photography Org

DanZeller

Participant

October 2022

Bought an iPad Pro about a month ago to edit photos on. Experiencing exactly what everyone in this thread is experiencing. Pretty frustrating that this appeaers to be a common issue given all the responses here, renders using Adobe's cloud ecosystem useless, and it is hardly being acknowleged by Adobe. I'll enter my computer and software versions below:

Computer:

MacBook Pro (16-inch, 2019)

Processor 2.3 GHz 8-Core Intel Core i9

Memory 32 GB 2667 MHz DDR4

Graphics AMD Radeon Pro 5500M 4 GB

Running LrC 11.5

If anyone from Adobe would like to work with me to diagnose what is causing this, I'd be happy to help. In the meantime I'll try downgrading to former versions of LrC and see if theres a release free from this bug.

S

Studio Dark

Participant

If you get anywhere with this, please post the response, the issue still hasn’t gone away and Adobe still haven’t resolved it. Initially I thought it may have be because I was close to my 100GB cloud storage allocation, I now have 1TB and have filled around 5% of that but the issue persists.

Z

ZaneShepherdAuthor

Inspiring

Jessica - Thanks for the post. Adobe, we're begging for help here! I know absolutely from an industry insider that Adobe is aware of this and it's on the known issues list. Given that this impacts the entire ecosystem, why can't we get help here????

SINIKKAFOTO

Participant

I have same issues as you do.

I bought iPad Pro just for culling pictures (flagging) and editing photos on the way. And this problem is driving me crazy! Already regretting for using so much money for iPad when Lightroom sync isn't even working. And as said, there is no pattern, the error just happens to show up very randomly.

Unfortunately I have nothing new to add here, just wanted to pop up and keep this conversation alive.

DdeGannes

Community Expert

What is not syncing? This is the Lightroom Classic forum, is the sync from your iPad not syncing to LrC? If so state what version of LrC are you using on your Computer?

You need LrC at least version 10.4 for sync to work.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

Linas D.

Participating Frequently

I've been having this issue for the last couple years, spent countless hours with Adobe support, but nothing helped.

There is clearly a bug in Lightroom Classic somewhere. I never have sync issues between Ipad and Cloud.

J

johnm8047991

Participant

Same issue here. Flagged photos on iPad.

They sync correctly to lightroom.adobe.com

But often they don't sync to Classic (Windows)

It's happened before and somehow I managed to fix it but couldn't remember how.

Just happened again - tried all the usual - forcing a resync, logging out/in, reinstalling (including deleting any LR folders I could find). No luck.

E

erict3159582

Participating Frequently

Hi everyone,

Same issue here. There was an adobe employee, @Rikk Flohr: Photography , trying to reproduce the error. I do believe that the approach he listed varies greatly from the real world usage as he rated a bunch of images all at once while LrC was running.

Here are my steps to reproduce the behaviour:

Import images to LrC, my Galleries had roughly 1.000 images or above
Create a synched collection
Start culling on iPad. To do so, rate or flag each image ONE BY ONE, I did NOT do batch ratings. While culling I had filters active in LR (do not show images flagged as discarded). While culling LrC was NOT running (for me that is the whole point of the iPad app).
Result: some ratings ware synched, others werent.

As far as I can tell the problem lies within LrC. I come to this conclusion because the ratings are apprently synched to lightroom.adobe.com.

Hope that helps.

Best,

Eric

Z

ZaneShepherdAuthor

Inspiring

Eric,

Thanks very much for the post. Your experience is consistent with the issue as I've experienced it. Hopefully more users will continue to report this. I've not seen anything else from Adobe on the status of this issue.

Thanks again!

Zane

A

AdrienDadi

Participant

Having the exact same problem. I have nothing new to add to the topic as the problem occurs just like described.

80% of the work done on iPad is synchronised on LrC. 20% is not.
It affects pictures randomly without clear pattern.

Just like you, it is killing my workflow and make me loose a lot of time. Also, I cannot trust that the export I will send to my customer actually has the full scope of the work done on it since I have evidence of missing adjustement on some pictures.

Can't find a way around and have to redo all manually.

Hope this topic reach the right person on Adobe side..

steinwaywhw

Participant

Hi all, I'm having the exact same issue recently (March/April 2022).

For me, I import photos into LrC, and use LR Web for ratings/flags. These ratings and flags do not consistently sync back to LrC. I also edited a couple of those non-syncing images in LR desktop, while the edits are synced back to LrC, the ratings and flags still do not sync back to LrC.

For an inconsistent photo, I tried adjust the ratings/flags in LrC, and it will sync to LR Web and overrides my ratings in LR Web.

For Adobe: since many people are reporting this, I want to say that "I can't reproduce the issue" doesn't mean the issue does not exist. I do understand that this is hard to investigate, though. So maybe try the followings.

1. Find a very large catelog, use a very large album.

2. Try doing something in LR and LRC "concurrently", like rating a large batch of images in LR Web and then quickly jump to LRC and edit some photos. This is not how I use or experience the problem, but concurrenty often triggers problems so maybe this can help trigger it.

S

Studio Dark

Participant

Same issue August 2022, import photos to LrC, editon the iPad, flagand re-sync, but every single time photos are missing when filtering by flag. Spent countless hours with Adobe online, allowed remote access and found when they cannot work out the problem, theyre keen to leave and then give me a new task that releases them from the online conversation.

Adobe, PLEASE contribute to this problem that so many people are having

S

sunnyraini

Participating Frequently

I'm also experiencing this exact issue... I'm new to using an iPad pro to cull so this was my first time sync'ing back to the LrC and had the issue of some star ratings not syncing. It says all up to date + sync'd (with no errors) but I can see that there are star ratings missing. Restarting LR doesn't seem to encourage further sync'ing but I did notice that occasionally it would pop up saying XX photos being sync'd even though it had said it was already completed (having made no further changes on the iPad). It did make me wonder if it will just slowly be filtering all the sync changes through eventually. Which isn't very practical!

Currently rebuilding sync to see if this fixes the problem...

(I'm not really adding much to the discussion but I am just popping this down here to keep this discussion bumped and hopefully Adobe will take this seriously and investigate this bug further.)

Z

ZaneShepherdAuthor

Inspiring

@sunnyraini thanks so much for chiming in! Yes, this is what we need. The more people sharing their experiences may help us and Adobe see what the patterns are. Just curious, if you were to go to LR on your iPhone or desktop (not LrC but LR), are they all in sync with your iPad? My experience is that the LR part of the ecosystem is always in sync. Also, I would be curious if you had tried flagging/rating at the LrC level and determined if they did/didn't successfully sync back down to the iPad. Historically, my problems had all been with flagging, starring and edits on the iPad not syncing up to LrC but with all LrC edits making it to the iPad. Recently, I had my first instances of LrC changes not syncing to the iPad.

I've stopped my LR/LrC workflow at this point because it's too time consuming if things get out of sync. Can someone from Adobe please chime in and let us know if this problem has been acknowledged or is the position still that it is not a problem with the ecosystem?

N

Nichole5D09

Participating Frequently

Still having issues. I have a gallery with 309 images. I have flagged 80 and edited those 80 on my iPad with Lr. It says it has synced on my iPad. Back on my desktop in LrC, only 54 of those have synced... so 26 edits have not gone through, plus some rejected photo flags that didn't show up on LrC.

BUT... this time, I clicked on the little sync cloud in LrC that shows it's currently syncing. It has been stuck for the past 2 hours saying that it is syncing 22 photos. Those are all from this gallery, but they already show up as synced in LrC. So there are still 26 other images that I need my edits for that are not going through because it seems stuck on 22 images that seem to have already synced.

So, I shut down LrC and restarted. It now says that it is synced but those 26+ images are still not showing any edits in LrC.

Anyone else notice this or have a solution to this? I'm afraid to delete all the synced data as I just spent an hour editing (I don't know why I keep doing it this way) and don't want to lose those edits.

N

Nichole5D09

Participating Frequently

WAIT!! I THINK I FOUND A FIX!!!!!!!

If your images are stuck syncing or didn't show up, in LrC:

> Click on the cloud in the upper right hand corner where it shows the syncing data.

> Click on the gear for settings (you can probably also get here using settings).

> Hold down Alt/Option and you'll see a "Rebuild Sync Data" button appear. Click it.

When I did this, it restarted LrC. When it restarted, the syncing was paused (the cloud in the upper right hand corner) so I restarted the syncing.

It took a few minutes (not too long as I only have about 2,000 images synced right now) BUT IT WORKED!!!!!! My missing images are there!!!

Z

ZaneShepherdAuthor

Inspiring

Excellent suggestion. I was not aware of that function. I will give that a try. I had basically quit using my iPad for flagging because of this problem. I'll try some soon and report back. Thanks for this!!!!

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded