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Known Participant
April 13, 2023
Question

Lightroom Classic non funziona

  • April 13, 2023
  • 3 replies
  • 933 views

Buongiorno, ho provato di tutto ma da circa 10 giorni Lightroom Classic non funziona, crash, etc. Gli altri programmi Adobe fuonzionano normalmente. Windows 11. Grazie

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3 replies

Community Expert
April 13, 2023

What has been changed on you system before the error occur?

Do you get an error message? If yes, please post the exact message or an screenshot.

 

Please try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help try to create a new Admin account and check if LR runs within this account. 

Adobe troubleshooting: Creating an admin account in Windows

 

If the steps above doesn't help I would suggest a complete and clean reinstallation.

Please follow the steps below:

 

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here,  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Known Participant
April 17, 2023

Buon pomeriggio, adesso è stabile, funziona.

Sembra che il problema sia iniziato mentre sincronizzavo immagini; dopo diversi tentativi andava migliorando ma andava in crash. Forse è stato risolto definitivamente quando ho cambiato: pannello di controllo/opzioni risparmio energia/crea combinazione risparmio energia/prestazioni elevate; forse nei giorni precedenti al problema, o mentre cercavo di risolvere, ho cambiato queste impostazioni e non funzionava.

In principio anche Lightroom Photoshop (normal) aveva problemi: la sincronizzazione era infinita, ma ho risolto non ricordo nemmeno io come abbastanza presto.

Grazie mille Axel Matt, Ian Lyons and Johnrellis.

Ian Lyons
Community Expert
Community Expert
April 13, 2023

You may be experiencing the issue described in the thread I've linked below. Please, try the steps set out in the pinned reply just below the first post. Let us know if it helps or not.

 

https://community.adobe.com/t5/lightroom-classic-bugs/p-lrc-12-2-1-fails-to-start-launch-or-is-extremely-slow-launching/idi-p/13673512

Known Participant
April 13, 2023

Ho fatto giorni fa tutti i passaggi, prima non si apriva, adesso va continuamente in crash.

AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz - 32 GB RAM - NVidia Geforce RTX 3060 Laptop GPU - Windows 11 pro 22H2 - LR Classic 12.2.1 Camera Raw 15.2 - NVidia Studio Driver 531.61 (aggiornamento rilasciato oggi) - tutti gli aggiornamenti windows effettuati. 

Forse devo aspettare che rilascino un aggiornamento per risolvere il problema ?

Apprezzo davvero il vostro aiuto.

Ian Lyons
Community Expert
Community Expert
April 13, 2023

Thanks for the update.

 

Updating the GPU driver usually helps although some of  the more recent NVidia drivers appear to be as stable as two-legged stool. Therefore, it would be worth trying a driver from earlier in year. I recall that the drivers released in early January worked well, although this may have changed when LrC 12.2 was released.

 

Can you provide a copy of your 'System Info'. This can be obtained from the LrC Help > System Info menu. We request this as it often identifies areas worth further investigation

 

Community Expert
April 13, 2023

Please Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message (s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc
  • Provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

Thanks. The above info will help to solve your problem.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI