Skip to main content
G
gmhberg
Participant
November 19, 2024
Answered

Lightroom Classic not importing

  • November 19, 2024
  • 4 replies
  • 1525 views

LRC is not importing pictures. When I open the import window, I see the files, but the thumbnails are grey. When I press the import button nothing happens. When I stop the importing I get a message that that no videos or photos were found to import. I have already uninstalled and reinstalledLRC.

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3,2GHz
SqLite Version: 3.36.0
CPU Utilisation: 0,0%
Power Source: Plugged In
Built-in memory: 32723,5 MB
Dedicated GPU memory used by Lightroom: 2557,2MB / 5966,0MB (42%)
Real memory available to Lightroom: 32723,5 MB
Real memory used by Lightroom: 6970,6 MB (21,3%)
Virtual memory used by Lightroom: 11544,1 MB
GDI objects count: 1263
USER objects count: 3777
Process handles count: 7392
Memory cache size: 305,8MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 2302MB / 16361MB (14%)
Camera Raw real memory: -7452MB / 32723MB (-22%)

Cache1:
Final1- RAM:720,0MB, VRAM:1965,0MB, _2370566-HDR.dng
NT- RAM:720,0MB, VRAM:1965,0MB, Combined:2685,0MB

Cache2:
m:305,8MB, n:720,1MB

U-main: 92,0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1660 SUPER (32.0.15.6614)
Init State: GPU for Image Processing supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\Bilder 2021\Pictures2021.lrcat
Settings Folder: C:\Users\Martin_2\AppData\Roaming\Adobe\Lightroom

Installed Plugins:


Config.lua flags:

Audio and Video info: Loading

Correct answer gmhberg

I changed my catalog to my my Laptop, which is quite new and all works fine.

Thank you.

4 replies

N
NHPhoto4
Known Participant
June 12, 2025

I've just been battling with the same issue for weeks. Everything was working fine then suddenly no import and grey boxes in the import diaog as you describe. Tried various things myself such as the usual Prefs reset, messing about moving the entire LRc catalog folder, new catalog  etc etc.  I even had an Adobe tech on remote for about 3 hours the other day, tried allsorts of tweaks, even clean install of LRc but the issue persisted. I finally cracked it myself today when I found that the owenership of the drive I was trying to import to had somehow changed. I changed it back to what it says on my other drives and Bingo! all fine again. What a head banger that was!

    M
    migueliswell
    Participant
    November 21, 2025

    I'm glad you were able to figure it out!

    D
    David2926682038gs
    Participating Frequently
    November 30, 2024

    I am having the same experience.  I updated my catalog recently and now I cannot import any photos.  I can move a new photo the appropriate file in wndows explorer and then add the photo to the catalog.  However, Lingroom Classic locks up it it tries to move or copy a new photo when importing.

     

    M
    migueliswell
    Participant
    December 30, 2024

    Similar, I'm having issues with importing pictures on a folder on my mac mini 😞

     

    birmancat
    birmancat
    Participating Frequently
    March 28, 2025

    I cant get LR to import photos either.  It worked one week & not the next.  I'm using LR Classic 6.   Even though the photos are in My Explorer Pictures file (& in One Drive too), the file name does not come up or is darkened out.  Screen says No photos found.   There no Import on the bottom Left screen.  The folder does show up in the list of files on the right section.  I have renamed, combined, copy & pasted, put them on a USB drive...nothing works.  Like I said, it worked one week and then the next week not!  I've tried everything that I could find in help articles.  Any suggestions?

    GoldingD
    GoldingD
    Legend
    November 19, 2024

    In that import, did any video files exist along with stills to be imported? 

    An apparent current bug??

     

    hmm, if you do have a video included in that import, and if that odd Audio and Video Info:Loading relates, then perhaps the following link is applicable:

     

     

     

     

    G
    gmhbergAuthor
    Participant
    November 25, 2024

    Thank you, the import contained video files. I'll try the link.

    G
    gmhbergAuthorCorrect answer
    Participant
    December 2, 2024

    I changed my catalog to my my Laptop, which is quite new and all works fine.

    Thank you.

    GoldingD
    GoldingD
    Legend
    November 19, 2024
    Config.lua flags:
Audio and Video info: Loading

    I find it odd that some info appears to be still loading. Apparently your LrC cannot even list the system info in a timely manner?

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices