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Participant
October 10, 2024
Question

Lightroom Classic Not Opening on Windows 11

  • October 10, 2024
  • 1 reply
  • 258 views

I have a camera club member with a serious issue opening their existing catalog in Lightroom Classic on their Windows 11 laptop.  Been struggling with the issue of LRc not launching (although running in the background according to Task Manager).  I have completely removed all Adobe products and re-installed Lightroom Classic and have been able to get it to lauch properly.  I have successfully created a new Test catalog and improted a handful of photos into it BUT the moment I try and open their catalg (which is about 395Mb in size) the problem with the launch failure starts up again.  Any suggestions as to what might be the issue with the catalog that is causing this problem and if it can be corrected (OR should we restart the import process with all their photos once again into the Test Catalog that I created?)

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1 reply

Rikk Flohr_Photography
Community Manager
Community Manager
October 10, 2024

Adobe Customer Care is equipped to repair catalogs.

 

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

Rikk Flohr: Adobe Photography Org