Skip to main content
Sunny27034653jf4t
Participant
November 9, 2022
Question

Lightroom Classic - Not Responding

  • November 9, 2022
  • 5 replies
  • 210 views

Need help.This is the first time I am using Lightroom Classic. The moment I launch the LrC app on Mac OS, all i see is a grey screen. Any thoughts on troublshooting?

 

 

 

This topic is closed to new replies. Start a new post to keep the conversation going.

5 replies

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
November 13, 2022

Getting started, see info at the link below.

https://helpx.adobe.com/lightroom-classic/get-started.html

 

Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;
Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
November 9, 2022

A copy of your 'System Info' would be helpful. This can be found under the LrC Help menu. You can use the 'Copy' button at top right of the System Info panel, then paste into your next post to the forum. I've attached a copy of the panel and content I'm refering to.

 

 

 

 

 

Sunny27034653jf4tAuthor
Participant
November 13, 2022

Thank you for the reply. Sad thing is I am not even seeing 'System Info' under LrC help Menu. Below is the screenshot from my device

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
November 13, 2022

Try resetting the LrC preference file as described in Method 1 at https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
November 9, 2022

It might help if you suggest the Version Number of your OS. and the Version Number of Lightroom-Classic.

 

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices