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AndrewGransden
Known Participant
October 19, 2022
Question

Lightroom Classic Not Responding on Mac Pro 2013 with MacOS 12.6

  • October 19, 2022
  • 25 replies
  • 1881 views

Issue with Lightroom Classic 11.5 (possibly 12.0)

MacOS 12.6 Monterey

Mac Pro (late 2013)


After many years of successful use LRc now refuses to start and goes into a permanent Not Responding state. Attempts to Force Quit do not always work requiring many attempts. System restarts being required before LRc can be at least started but it continues to lock up. On some occasions the Adobe Stock loading dialog appears but progress frozen. 

I tried various suggestions to start bypassing preferences but without success.

 

As a final attempt I have erased and reinstalled the MacOS 12.6 on my Mac Pro (late 2013) before reinstalling LRc. I continue to get the Not Responding response. I can't confirm which version of LRc has been installed as I can't open the app and access the menu. Adobe Creative is saying I am up to date. This fresh reinstall was carried out twice.

 

Photoshop, Bridge and Camera Raw continue to work as normal. LRc 11.5 remains working on my MacBook Pro under MacOS 12.6 - I am not risking installing LRc 12.0 at this time. 

 

Urgent assistance required. HELP!!!!

 

Andrew Gransden

mail@awgphtography.co.uk

 

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    25 replies

    AndrewGransdenAuthor
    Known Participant
    October 24, 2022

    I am going to declare defeat. I have completed a fresh install of MacOS 11.7 Big Sur and Lightroom Classic 11.5. The result is the same. LRc on my Mac Pro continues to freeze (not respond) are start up and non functional. The same set up on my MacBook Pro works everytime as has my Mac Pro for many years. I have tested the same catalogue with both. One works and one crashes. My 40 years experience in IT is exhausted and I just do not know what do to resolve my problem. Is my Mac Pro (late 2013) now out of date as far as Adobe is concerned?

      AndrewGransdenAuthor
      Known Participant
      October 27, 2022

      Problem remains unsolved. None of the suggestions worked. See comment above dated 24 Oct 22.

        AndrewGransdenAuthor
        Known Participant
        October 19, 2022

        I was aware of the need to grant Full Disk Access. I followed the recommended procedure again and rebooted my Mac. LRc still goes into a Not Responding state with a spinning wheel cursor after opening the my window.

        DdeGannes
        Community Expert
        DdeGannesCommunity Expert
        Community Expert
        October 19, 2022

        You can try resetting your LrC preferences. See the link here for specific instructions.

         

         

        Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;
        AndrewGransdenAuthor
        Known Participant
        October 19, 2022

        Based on earlier suggestions on Adobe Coummity post I had already tried resetting Preferences. Again this does not work and LRc is unresponsive with spinning wheel.

        DdeGannes
        Community Expert
        DdeGannesCommunity Expert
        Community Expert
        October 19, 2022

        Please carry out the instructions in the information available at the link below. Make sure you shut down your computer and then restart.

        https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/td-p/12913413

         

        Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;
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