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Ana Martinez
Ana Martinez
Participating Frequently
April 23, 2023
Question

Lightroom Classic not starting

  • April 23, 2023
  • 4 replies
  • 1202 views

Dear all, as suggested I'm starting a new discussion. This is my problem: when I try to launch LrC the start screen would flash up for a split second and nothing else happens. I can repeat this multiple times but the program will always do the same. I have tried the following suggested in other threads:

  1. Run the complete workaround for fixing the metrics.json bug
  2. Reverting to older versions of LrC
  3. Updated to LrC 12.3
  4. Run the Onyx maintenance program

Nothing has helped, I'm continuing to have the problem.

As indicated by @GoldingD these are my system settings:

  1. LrC version 12.3
  2. OS Ventura 13.3.1
  3. Graphics Radeon Pro 580X 8 GB
  4. RAM 16 GB 2667 MHz DDR4
  5. GPU 3,7 GHz Intel Core i5 with 6 cores
  6. AMD Radeon driver version 4.10.12.

I hope these details are enough to start a new discussion about my problem

This topic has been closed for replies.

4 replies

A
André29777340pfap
Participant
May 8, 2023

Same problem here!
macOS Ventura 13.3.1
Apple M1

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
May 8, 2023

@André29777340pfap 

 

See my reply above re reverting to LrC 12.2.1

    M
    Marcel Volmer
    Participant
    April 23, 2023

    Exactly the same problem here. Same configuration 

    1. OS Ventura 13.3.1
    2. Apple M1
      M
      Marco A74
      Participant
      April 27, 2023

      I had the same problem. After the program is updated to version 12.3, It doesn't start and crashes immediately.

       

      1. OS Ventura 13.3.1

      2. Mac Studio with M1 Max and 64 gb or ram. 

      GoldingD
      GoldingD
      Legend
      April 23, 2023

      If it was not a lock file, then consider as a test, logging onto your computer using a different user account. If LrC starts, then see below:

      ______________________________

       

      Account/user rights issue indicated by logging on as other user

       

       

      See:

       

      (ref 1): Troubleshoot unexpected behavior in specific user account | Adobe

       

      Document referenced above includes possible solutions:

       

      For MACOS

       

        1. Grant read-write permissions on appropriate folders.
        2. Re-create the Adobe application's account-specific preferences files.
        3. Troubleshoot account-specific fonts.
        4. Delete account-specific Adobe cache files.
        5. Troubleshoot account-specific login items.
        6. Reset the access settings on the user account's Library folder.
        7. Repair the startup disk.
        8. Use a new user account.

       

      For WIN OS

       

        1. Grant read-write permissions on appropriate folders.
        2. Re-create the Adobe application's account-specific preferences files.
        3. Delete account-specific temporary files.
        4. Troubleshoot account-specific startup items.
        5. Reset the access settings on the account-specific application data folders.
        6. Re-create the account-specific Adobe key in the Windows registry.
        7. Repair the system hard drive.
        8. Use a new user account.

       

      and, perhaps:

       

      (ref 2): Basic troubleshooting steps to fix issues in Lightroom Classic | Adobe

       

      Document referenced above includes:

       

        • Reset the preference file
        • Install latest LrC version
        • Install OS updates
        • Troubleshoot user account permissions
        • Setup a new Admin user account
        • Start in Safe Mode to troubleshoot

       

      Note, for additional information on resetting the preferences file, see (ref 3)

       

      (ref 3): https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

       

       

       

       

       

      Ana Martinez
      Ana MartinezAuthor
      Participating Frequently
      April 24, 2023

      @GoldingD : thanks for these suggestions, I have worked through the list but nothing helped. The only one I could not execute was #7 as I have not found the repair disk. But anyway, after all the others being unsuccessful, I doubt this would have worked. I have now created another user account on my mac, LrC is working properly there. But needless to say this a very time-consuming nightmare to do as I have to switch constantly between the two accounts. Non of my presets and other settings was working in the new account, so I had to set it all up again. Who is going to redeem me for all this lost time? Is anyone at Adobe taking this serious? Any idea when the next release would come that probably fixes the issue?

      GoldingD
      GoldingD
      Legend
      April 23, 2023

      Did your previous work in LrC, finish correctly? That is, did LrC close properly, or did it crash, or did you force quit?

       

      Speaking to a lock file not deleted.

       

      https://helpx.adobe.com/lightroom-classic/kb/lightroom-error-catalog-cannot-be-opened-lrcat-lock.html

       

       

      Ana Martinez
      Ana MartinezAuthor
      Participating Frequently
      April 23, 2023

      After using it the last time I shut down the computer as usual and did not use it for a few days. When I turned the computer on again, the whole problem started. In the meantime I have tried the lrcat.lock file issue (I had found it in another thread), but there is no such file. So I guess, this is not the issue. I have also tried what came up in the post of @NiklasHH using the terminal commands, but also insuccessful

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