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Question

Lightroom classic not syncing to classic

Forum|Forum|4 years ago
December 11, 2021
5 replies
1386 views

Lightroom classic will not sync all edits, flags and rating for collections if edits are done on a device. All the edits, flags and ratings show on lightroom.adobe.com. This is issue has been on going for at least two years. I have rebuilt the sync data several times. I have deleted the sync data file from my mac. I have uninstalled Lightroom classic and re-installed. The issue has has been consistent. I have contact adobe support over the phone twice this year about this issue. The first time I was supposed to be contacted by the senior team and never got a call, yet adobe closed my ticket claiming they contacted me. They didn't. I fixed the issues myself, but after the last update I'm having the same issue. I called adobe support yesterday and after spending my whole lunch break from work no solution. The issue was supposed to be escalated to a senior tech and I was supposed to get a call today from a senior tech. The call came from a NO CALLER ID. They left message, i called back just to get told that the issue was not escalated and I have to wait for another call back from a senior tech. This is an ongoing issue and its very clear adobe cant fix it. I have imported to Lightroom classic another collection of images that is syncing collectedly after the the collection that I am having an issue with. I am beyond frustrated at this issue and the customer service provided by adobe. It's clearly an issue with Lightroom classic and mobile that randomly happens with syncing. I am using a mac on OS 12.0.1 and Lightroom classic 11.0.1.

I am ready to jump to capture one but they don't offer a mobile app. Can anyone help, because its clear adobe cant fix this issue!!!!

macOS

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J

Johny27419245d4r5

Participant

Try this method, hopefully it'll work

Go to Lightroom Classic then go to Preferences then go to Lightroom Sync, Here Sync Activity and allow the dialog 30 seconds to refresh.

DdeGannes

Community Expert

Just some thoughts and questions.

Present version numbers of LrC application and macOS?

Where is your LrC Catalog file located?

Make sure you have provided Full Disk access to LrC in your macOS preferences.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

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fdavis21Author

Participating Frequently

LrC 12.0.1

Mac OS: Ventura 13.0.1

LrC is on my computer hard drive and has full access.

DdeGannes

Community Expert

See the attached for known issues with macOS Ventura.

https://www.lightroomqueen.com/lightroom-macos-ventura-compatibility/

And this https://community.adobe.com/t5/lightroom-classic-discussions/p-mac-ventura-known-issues-please-read-before-you-upgrade-your-os/td-p/13285146

Also how about the location of your Catalog file?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

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fdavis21Author

Participating Frequently

i meant classic to mobile

DdeGannes

Community Expert

I been almost a year since communications in the thread. Are you still having problems syncing LrC to Lr Mobile?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

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fdavis21Author

Participating Frequently

Yes. I fixed it months ago and now today it did didn't sync from mobile. If I go on adobe.Lightroom.com everything I did on my iPad shows. In classic it's shows a 3rd of the edits. I've wasted hours trying to get this fixed again

DdeGannes

Community Expert

Rob, is pointing out a basic function of Lightroom Classic which is you can only open one Catalog at any point in time and LrC cannot sync to LrC on another computer.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

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fdavis21Author

Participating Frequently

I'm only sync on one computer and the issue is the when i do any edits on mobile it will not sync back to classic even though the Lightroom website has all the edits and flags showing correctly. I import and set up a collection set in my catalog on my mac in Lightroom classic. The collection syncs fine, but if I do any edits from my iPad or iPhone some of the edits sync back to classic fine and others don't. The Lightroom website will have all the edits fine but classic wont. If I do the edits in classic they sync find but not the other way from the iPad via mobile. It's something that happens randomly. I know other photographers having the same issue. I have already done several troubleshooting steps that adobe recommended, still does not fix the issue.

F

fdavis21Author

Participating Frequently

I'm only sync on one computer and the issue is the when i do any edits on mobile it will not sync back to classic even though the Lightroom website has all the edits and flags showing correctly. I import and set up a collection set in my catalog on my mac in Lightroom classic. The collection syncs fine, but if I do any edits from my iPad or iPhone some of the edits sync back to classic fine and others don't. The Lightroom website will have all the edits fine but classic wont. If I do the edits in classic they sync fine but not the other way from the iPad via mobile. It's something that happens randomly. I know other photographers having the same issue. I have already done several troubleshooting steps that adobe recommended, still does not fix the issue.