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A
Aly Anne
Participant
February 4, 2023
Answered

Lightroom classic opens but is blank

  • February 4, 2023
  • 2 replies
  • 138 views

Hello! I've been waiting quite a while for a chat agent to assist so I was hoping I could get help here.

I have a Macbook Pro, 16inch, 2019, Ventura 13.2
Lightroom Classic - version 12.1

 

When I open Lightroom Classic, it opens to the screenshot below. I cannot seem to access anything. I try to open a catalog and it creates a spinning wheel that never ends. 

 

Steps I've taken:

  • uninstalled, reinstalled lightroom classic
  • restarted computer
  • signed out and back in to adobe account
  • reset preferences as per this article 
  • waiting in a chat 

 

I'm really not sure how to proceed anymore. Thank you for your help 

 

This topic has been closed for replies.
Correct answer Aly Anne

Issue resolved by a tech using remote software to fix everything for me. It was something about incorrect permissions 

2 replies

TheDigitalDog
TheDigitalDog
Inspiring
February 5, 2023

What did you use to fix permissions (Disk Utility or something else?). 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
A
Aly AnneAuthorCorrect answer
Participant
February 5, 2023

Issue resolved by a tech using remote software to fix everything for me. It was something about incorrect permissions 

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