Lightroom classic opens but is blank

Hello! I've been waiting quite a while for a chat agent to assist so I was hoping I could get help here.

I have a Macbook Pro, 16inch, 2019, Ventura 13.2
Lightroom Classic - version 12.1

When I open Lightroom Classic, it opens to the screenshot below. I cannot seem to access anything. I try to open a catalog and it creates a spinning wheel that never ends. 

Steps I've taken:

• uninstalled, reinstalled lightroom classic
• restarted computer
• signed out and back in to adobe account
• reset preferences as per this article 
• waiting in a chat 

I'm really not sure how to proceed anymore. Thank you for your help