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innesrod
December 15, 2025
Answered

Lightroom Classic originals will not download – backend reset required

  • December 15, 2025
  • 1 reply
  • 77 views

Lightroom Classic shows photos as synced but originals never download.
MobileDownloads.lrdata is never created.
Sync.lrdata and wfindex were deleted.
Disk permissions verified.
This appears to be a known Lightroom cloud sync lock requiring an Adobe backend reset.

Correct answer innesrod
Problem was solved by Adobe support. Thanks for your response.

Sent from my iPhone
Warm Regards,
Rodney Innes

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
December 16, 2025

Hi @innesrod, welcome to the community!
Could you let us know what version of Lightroom Classic you’re using? Are you trying to sync from Lightroom Mobile? If you’re seeing an error message, please share a screenshot, that would really help.
Also, could you check Lightroom Web to see if there are any sync issues? Here’s a helpful link:
https://adobe.ly/4oWPmZq
Thanks so much!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
I
innesrodAuthorCorrect answer
December 16, 2025
Problem was solved by Adobe support. Thanks for your response.

Sent from my iPhone
Warm Regards,
Rodney Innes
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