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Participating Frequently
February 15, 2025
Question

Lightroom Classic Publish to Adobe Stock Problem

  • February 15, 2025
  • 1 reply
  • 424 views

I have a new mac book pro.  when I try to Publish from Lightroom Classic to Adobe Stock, I get an error message saying that I am not connected to the internet, even though I am connected.  Some photos uploaded, but not all.  How do I fix this?

1 reply

johnrellis
Genius
February 15, 2025

Sometimes firewalls and anti-malware / anti-virus utilities incorrectly block some network requests from LR. Try these troubleshooting steps:

- Temporarily disable all the firewall / anti-malware on your computer. If that solves the problem, then add a specific exclusion for LR to the firewall's rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.

To help others, please let us know which of these work and which don't.

ymn2013Author
Participating Frequently
February 15, 2025
I switched my laptop from my home WiFi (Xfinity) to my phone’s hotspot (T-Mobile) and I was able to upload.

The upload speed isn’t that fast with my phone. I have high speed internet, so I’d rather be able to use my home WiFi.

I switched to my home WiFi and got the message again - upload failed, there is no internet connection.

The internet is fine. Do you have anything I can try to fix the problem? My laptop only does this when trying to upload. I can do everything else.

Many thanks!
johnrellis
Genius
February 15, 2025

These can be tough to track down without a senior networking engineer (typical customer support will be more than useless).  There is likely some router on the path from your laptop through Xfinity to LR's servers that's blocking the network request from LR.  It could be the firewall on your home Xfinity box, or it could be anywhere inside Xfinity's network.

 

You could try a VPN to circumvent any Xfinity firewalls.