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T
thehearth
Known Participant
June 29, 2021
Question

Lightroom Classic renders previews as solid red on macOS?

  • June 29, 2021
  • 6 replies
  • 1542 views

I'm having a constant issue with Lightroom over the last few weeks, maybe as much as a couple of months. Basically, images randomly, and sometimes very frequently, appear as just solid red. Sometimes its just in the grid or loupe view, other times it's in the full size preview. Removing previews sometimes fixes it, but it will crop up again within minutes on another photo. It's making editing a large number of images near impossible.

 

Completely disabling GPU acceleration *seems* to help, but not with enough consistency for me to feel confident that is the main issue.

 

Is anyone else having this issue? Any ideas how to fix it?

 

 

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This topic has been closed for replies.

6 replies

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
July 13, 2021

Post removed.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
GoldingD
GoldingD
Legend
July 13, 2021

Highly recommend that you add your problem to that Adobe Feedback site discussion listed by Todd Shanner

 

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-showing-red-previews-and-consuming-apple-gpu-resources/609c3bbf293f816f4e6ef536?commentId=609c4278293f816f4e6ef58d&replyId=60df71e1177dfd4224d2feca

 

Include all your info from above. All your observations and comments. Oh, and provide a link back to this community site discussion.

 

The Feedback site gets Adobe Tech input/feedback. They interact at that site, not so much here at the Community site

The more members piling onto a problem, the better.

 

Oh, and please in your discussion on this community site, reply that you have added to the feedback site discussion, include the link. Helps others follow the thread.

 

Todd Shaner
Todd Shaner
Legend
July 3, 2021

The below post with the same issue would indicate it's a MacOS issue. Do you see the same issue using Mac Finder with the spacebar?

 

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-showing-red-previews-and-consuming-apple-gpu-resources/609c3bbf293f816f4e6ef536?commentId=609c4278293f816f4e6ef58d&replyId=60df71e1177dfd4224d2feca

 

T
thehearthAuthor
Known Participant
July 13, 2021

No, never.

Todd Shaner
Todd Shaner
Legend
July 2, 2021

"Preferences are also not the problem. The system was clean installed less than a week ago and LrC installed from scratch. The problem was present prior to the clean install, and appeared immediately after installing LrC after the clean install."

 

 An unistall and reinstall of LrC does NOT over-write the old Preferences file. It is retained and if corrupt and causing issues those issues will remain in the reinstalled LrC. Please follow the below procedure to have LrC create a new default settings Prefernces file.

 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

D
defaultgh5c5ca9s2ud
Participating Frequently
July 3, 2021

No, I'm not talking about reinstalling LrC, I'm saying the entire computer system was formatted and MacOS clean installed from scratch, and all the adobe software installed fresh. So, all the LrC support and preference files are brand new and less than a week old.

GoldingD
GoldingD
Legend
June 30, 2021

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

 

 

T
thehearthAuthor
Known Participant
July 1, 2021

Sure:

 

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 11
Version: 11.4.0 [20F71]
Application architecture: x64
Logical processor count: 8
Processor speed: 4.2GHz
SqLite Version: 3.34.0
Built-in memory: 40,960.0 MB
Real memory available to Lightroom: 40,960.0 MB
Real memory used by Lightroom: 6,148.0 MB (15.0%)
Virtual memory used by Lightroom: 15,800.7 MB
Memory cache size: 104.9MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 517MB / 20479MB (2%)
Camera Raw real memory: 524MB / 40960MB (1%)
Displays: 1) 5120x2880, 2) 2560x1440

Graphics Processor Info:
Metal: AMD Radeon Pro 580

 

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/williampetruzzo/Photography Catalogs/Master Catalog/Master Catalog-2-4-2-v10.lrcat
Settings Folder: /Users/williampetruzzo/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Facebook
4) Flickr
5) LR/TreeExporter
6) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Built-in Output#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x24
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon Pro 580 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-4.5.14
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
June 30, 2021

Hi,

 

We're sorry about the trouble with Lightroom Classic. Would you mind sharing the version of Lightroom Classic you're using along with your computers macOS version? When you disable the option to Use Graphics Processor, does the issue stop or do you still experience the same issue? Do you experience this only with the previews or do the images open that way in the Develop module as well?

 

Have you tried discarding & rebuilding all the previews? If not, you can try that by selecting all images in the Library module, then going to the Library menu, then Previews & disacarding all previews. Then try rebuilding the previews to check if that helps.

 

If the issue persists, you can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

 

Let us know how it goes!

Regards,

Nikunj

T
thehearthAuthor
Known Participant
July 1, 2021

The problem only appears to occur when GPU accelaration is fully enabled. It does not appear to happen, or at least far less often, when the GPU acceleration is set to off or auto. 

 

Rebuilding previews does not work. It may resolve the issue on certain images, but then create the issue on other images.

 

Preferences are also not the problem. The system was clean installed less than a week ago and LrC installed from scratch. The problem was present prior to the clean install, and appeared immediately after installing LrC after the clean install.

 

The problem is more persistent in the Library module, but also an issue, to a slightly lesser extent, in the Develop module.

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
July 2, 2021

Thanks for the info! If you're not experiencing the issue (or happens rarely) with the GPU disabled, then it seems the issue may be due to an issue with the graphics drivers.

 

Just to test, you can try creating a new catalog & check if you experience the same issue in the new catalog as well.

 

Regards,

Nikunj

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