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Gutsy4
Known Participant
September 27, 2024
Question

Lightroom Classic Stuck Syncing

  • September 27, 2024
  • 1 reply
  • 540 views

My Lightroom Classic has been stuck syncing over 300 photos forever.  I initiated a chat with support and was instructed to try to make changes to one of the photos and then resync and it informed me that the file was damaged, so I was not able to edit it.  I'm thinking that that might be the case with all of them. I have confirmed that photos sync to iCloud from Lightroom Mobile, but they do not sync to my desktop. I did generate a diagnostic report but don't know how to reach tech support to assist me with this issue.

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
September 27, 2024

Hey, @Gutsy4. Welcome to the Lightroom Community. What version of Lightroom Classic, Lightroom on mobile, & macOS are you working on? 

 

Lightroom mobile and Lightroom Classic sync to Lightroom Web. Whatever reaches Lightroom Web should be available on other syncing Lightroom surfaces.

You can log in to Lightroom Web (https://adobe.ly/3uv2zCA) and look for the Sync Issues category near the Deleted section on the left part of the screen. If there are any Sync issues, check the file name, apply small edits or tags, and wait a while to check if the edits sync to the cloud.

 

If this does not help, ensure you have a backup of these images; you can clear them out & delete them from the deleted section. 

 

After this change, let Lightroom sync for a while & check if it returns to normal.

 

Thanks! 

Sameer K

(Use '@mention' to tag me when you reply)

G
Gutsy4Author
Known Participant
September 28, 2024

@mention

Hello Sameer,

Thank you for assisting me.  I am running Sonoma 14.6.1 on my Mac, v13.5.1 of LR Classic v9.5.1 of LR Mobile. I had 194 sync issues in LR on the Web.  Adding a tag to a photo did not fix the problem so I deleted all of those photos, but did not yet empty the trash can.  It shows no sync issues now. I shut down both LR and my computer  and rebooted everything. Sync in LR Classic is now stuck on "syncing 178 photos" which is better than the earlier 300+. However, I don't know where those photos are or how to get rid of them. A new photo on LR Mobile synced to LR on the web, but not to LR Classic from the web. 

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