Lightroom Classic Sync Activity Error, Sync Type: Downloading

Question

How do I resolve an error message that appears in Lightroom Preferences, Lightroom Sync? It references a file on a computer that was discarded about a year ago. I removed all Adobe related files and folders on the old computer prior to passing it to my son. When I click on the blue highlighted message, it carries me to lightroom.adobe.com where another message appears: "Sync has not finished for file '_7R300026, etc.

Open Lightroom on Larry's iMac27 to continue synching. Added on 6/28/18". Otherwise, I can not locate any reference on Adobe.com to the old iMac27.

Sameer K · Accepted Answer

Hey, @lwphoto. Welcome to the Lightroom Community. I'll help you figure this out.

The asset is part of the Sync Issues category based on the description. You can log in to Lightroom Web (https://adobe.ly/3uv2zCA), and look for the Sync Issues category near the Deleted section on the left part of the screen. If there are any Sync issues, ensure you have a backup of these images; you can clear them out & delete them from the deleted section.

After this change, let Lightroom sync for a while & check if the file disappears.

Thanks!

Sameer K

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