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M
MHVarela
Participant
June 29, 2026
Question

Lightroom Classic Sync Frozen on “Loading” with Metadata Panel Not Updating

  • June 29, 2026
  • 2 replies
  • 44 views

Lightroom Classic 15.4.1, Windows. Cloud sync has been stuck for weeks: a batch of synced photos sits in "Loading" and the count never drops. While that happens, the Metadata/Keywording panel spins and won't show metadata when I navigate between photos (works briefly after opening the catalog, then breaks).

Catalog is fine — keywords exist and I can filter by them, they just won't render in the panel. Synced images were in Mobile Downloads.lrdata inside OneDrive; I set a local path in Preferences → Lightroom Sync but the existing images never moved. No "All Sync Error" collection on the web.

Already tried: reset preferences, rebuild previews, reinstall, resolve conflicts via "Overwrite settings", download OneDrive files locally. Haven't clicked "Delete synced data" since it warns it removes cloud metadata.

Is this a known server-side sync stall? Any safe way to clear the stuck "Loading" queue and move synced images out of OneDrive without losing keywords?

Thanks!

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 13, 2026

    Hi ​@MHVarela,

    Thanks for your patience. I have a follow-up question from the product team that should help narrow this down.

    When you change the Synced Images Location in Preferences > Lightroom Sync, Lightroom normally prompts you to move the existing synced images to the new location.

    Do you recall whether you selected Yes or No when that prompt appeared?

    Also, could you clarify the sequence of events?

    • Did the sync become stuck before you changed the Synced Images Location?
    • Or did the issue begin after changing the location?

    Thanks again for your patience and for helping us investigate this.

    Best,
    Anshul Saini

    M
    MHVarelaAuthor
    Participant
    July 14, 2026

    Hi Anshul,

    Here are the answers to your questions:

    • Do you recall whether you selected Yes or No when that prompt appeared?

    I don't remember.

    • Did the sync become stuck before you changed the Synced Images Location?
    • Yes. My first issue was with the sync itself, and the problem continued even after I changed the location.

    I'm attaching a screenshot of the sync issue for reference.

    Hope this helps clarify things. Thanks for your help!

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 1, 2026

    Hi ​@MHVarela,

    Thank you for sending the additional details, the diagnostic report, and the screenshot via DM.

    I’ve received everything and have forwarded your case, along with the logs and the information you’ve shared, to the product team for investigation.

    At the moment, I’m waiting to hear back from them. As soon as I receive an update, any follow-up questions, or recommended next steps, I’ll reach back out to you.

    Thank you again for taking the time to document the issue so thoroughly.

    Best,
    Anshul Saini

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