Lightroom Classic Sync Frozen on “Loading” with Metadata Panel Not Updating

Question

Lightroom Classic 15.4.1, Windows. Cloud sync has been stuck for weeks: a batch of synced photos sits in "Loading" and the count never drops. While that happens, the Metadata/Keywording panel spins and won't show metadata when I navigate between photos (works briefly after opening the catalog, then breaks).

Catalog is fine — keywords exist and I can filter by them, they just won't render in the panel. Synced images were in Mobile Downloads.lrdata inside OneDrive; I set a local path in Preferences → Lightroom Sync but the existing images never moved. No "All Sync Error" collection on the web.

Already tried: reset preferences, rebuild previews, reinstall, resolve conflicts via "Overwrite settings", download OneDrive files locally. Haven't clicked "Delete synced data" since it warns it removes cloud metadata.

Is this a known server-side sync stall? Any safe way to clear the stuck "Loading" queue and move synced images out of OneDrive without losing keywords?

Thanks!

Anshul_Saini · Answer

Hi ​@MHVarela,Thank you for sending the additional details, the diagnostic report, and the screenshotvia DM.I’ve received everything and have forwarded your case, along with the logs and the information you’ve shared, to the product team for investigation.At the moment, I’m waiting to hear back from them. As soon as I receive an update, any follow-up questions, or recommended next steps, I’ll reach back out to you.Thank you again for taking the time to document the issue so thoroughly.Best,Anshul Saini

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