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J
JohnK_MN
Participant
March 27, 2022
Question

Lightroom Classic syncing stuck; freezes on exit

  • March 27, 2022
  • 2 replies
  • 1034 views

The Issue

For the past week or so, Lightroom Classic has been stuck syncing (downloading originals), the number of images varies a little but it's generally around 150 that it says are syncing.

The application freezes any time I try to exit, I can sometimes force quit, but it will not open again until I have rebooted my computer. I have tried "optimize catalog" and "rebuild sync data", both just hang and never complete.

 

System Information

  • I am running Lightroom Classic 11.2 on MacOS 12.3
  • I have 15,839 items in my cloud storage totalling 308.4GB
  • There are no items with sync issues in the web interface


What I've Tried

  • Killing Core Sync and other Adobe processes in activity monitor, that did not help
  • Reset my preferences multiple times
  • Reinstalled Lightroom Classic multiple times
  • Installed an older version (11.1)
  • Optimize catalog; it never finishes, and if I press cancel it just hangs on "cancelling")
  • Rebuild sync data; this does not seem to do anything. Once it did restart the application, but the syncing was still stuck
  • Adobe support

Adobe support did a screenshare/remote control and basically just tried everything that I listed above, as well as running a "Creative Cloud Cleaner Tool". This did not help and after the 2nd time that they had to reboot I was connected with a new agent who wanted to start the troubleshooting steps all over.

Has anybody else experienced this or have suggestions as to what I can do to get Lightroom syncing and in a state where I can actually exit the program and restart it without an entire system reboot?

Thanks,
John

    This topic has been closed for replies.

    2 replies

    H
    Harmen de Vries
    Participant
    March 22, 2023

    Unfortunately I have the same problem using Lightroom Classic 12.2.1 on my Macbook Pro. This problem started after the last update to this version. So I am also curious how to fix this problem. On my Mac Lightroom is continuously syncing, never endig the proces. 

    J
    JohnK_MNAuthor
    Participant
    March 22, 2023
    I never did find a true “resolution” for this issue. The couple of times
    that it has come up I have had to rebuild/redownload my entire library from
    the cloud to a new Lightroom Classic catalog.
    J
    JohnK_MNAuthor
    Participant
    March 31, 2022

    I have checked the "test integrity of this catalog" box when starting LrC, the application starts up "normally" without any messages.

    I deleted my catalog, created a new one, and pointed it to the location of my existing downloaded originals. It seemed to startup again but eventually got stuck at 165.

    I have now deleted my catalog, created a new one, and gave it a new location to re-download all of my originals. Hopefully this is able to completely sync.

    J
    JohnK_MNAuthor
    Participant
    August 24, 2022

    This same issue has started occuring again. The application will not sync and freezes when I try to exit. The only way to get the application to re-launch is to do a force-reboot my computer. A graceful reboot hangs if Lightroom Classic has been opened.

    I have gotten a new Macbook, transferred my catalog, and pointed a fresh install of the latest Lightroom Classic at it, and the exact same behavior is exhibited. I assume this means there is some bug or corruption in my catalog, but I have no idea why or how to resolve and prevent it. 

    J
    Jeff Oliver Photography
    Participant
    March 21, 2023

    John. Did you ever resolve this? I've just got a Mac Studio Ultra and am experiencing exactly the same issues?

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