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One for the Road Photo
Participant
Aug 18, 2020 11:38 PM UTC
Answered

Lightroom Classic unexpectedly quits on export, makes me sign in.

I have recently been trying to export timelapse images, so anywhere between 300-2000 images, and just randomly, I will return to my computer to find a popup dialog box saying "Are you sure you wish to quit during export?" (Or something close to that.) My only options are "quit" or "cancel" and even if I hit 'cancel', LR closes. I've seen this happen after as little as 64 images / 300 images completed. Then, EVERY time I reopen LR, I am forced to sign back into my Adobe account. 

 

In my research, everyone seems to mention LR is "crashing," and most likely due to hardware failure, but with the dialog box and then having to sign back in, my issue seems more purposeful and account-driven. I've looked into the account and through the Creative Suite and can't see anything that would drive this. 

 

All other CC apps seem fine and other than this issue, LR seems to be normal.

 

LR version 9.4 (I rolled back to 9.2.1, 9.2, and 9.1 and had the same issue.)

Windows 10 Pro, i7-6700k CPU @4.00 GHz, 64gb ram, NVIDIA GeForce GTX970

 

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    AxelMattCorrect answer
    Community Expert
    Aug 19, 2020 6:59 AM UTC

    It's only a thought. Please try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

    Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

    https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

      

    Another step is to try to reset the Lightroom preferences. 

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

     

    How about your free disk space? It's possible the Lightroom hasn't enough space to save temporary data on the disk.

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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    6 replies

    One for the Road PhotoAuthor
    Participant
    Aug 20, 2020 2:49 PM UTC

    Scratch that... The issue has started happening again. After resetting my preferences and thinking that was the solution, I did not make any changes and Lightroom began "quitting" on me again.

     

    The new issue as of this morning is that now Adobe made me sign into Photoshop after quitting LR. All the previous times, PS worked fine and I only had to sign into LR again.

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    Community Expert
    AxelMattCommunity Expert
    Community Expert
    Aug 21, 2020 10:54 AM UTC

    Sometimes issues are specific to your user account. Testing a clean user account. It can rule out a lot of potential problems in one go. If you’re not sure how to create a clean user account, click here for Microsoft and Apple’s official instructions.  

     

    If this doesn' help I would recommend a clean reinstallation by follow the steps below:   

      

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    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    justinj12563422
    justinj12563422
    Participant
    Oct 19, 2020 8:13 PM UTC

    I have been dealing with this for nearly a year! Dealing with it right now as I type this. I have already tried everything suggested here and even went as far as reinstalling windows on my computer and starting over with everything from factory settings... twice!!!  LR still quits....

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    Community Expert
    AxelMattCommunity ExpertCorrect answer
    Community Expert
    Aug 19, 2020 6:59 AM UTC

    It's only a thought. Please try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

    Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

    https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

      

    Another step is to try to reset the Lightroom preferences. 

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

     

    How about your free disk space? It's possible the Lightroom hasn't enough space to save temporary data on the disk.

    Translate
    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    One for the Road PhotoAuthor
    Participant
    Aug 19, 2020 11:34 PM UTC

    Thanks so much for the response. Disabling the GPU didn't help and I had plenty of disk space, but so far it does seem as if resetting preferences did work. I just got through a batch of 1200 images, which is a lot more than I was able to prior to the reset. I'll keep exporting and report back if the issue happens again, but so far so good on the preferences reset. 


    Thanks again!

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