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Tom_Grundy7796
Participant
April 15, 2025
Answered

Lightroom Classic v 14.2 repeated crash

  • April 15, 2025
  • 2 replies
  • 554 views

Hi - Lightroom Classic crashing on the library module after a few seconds to a few minutes use. Just installed v14.2 on Windows 11 hoping it would fix the same issue which was also affecting my previous install making it unusable. I've sent crash reports. Can anyone help?

Correct answer dj_paige
quote

On other occasions I get a blue screen & full PC restart

 


By @Tom_Grundy7796

 

Blue screen and full PC restart is caused either by a bad driver, or by a hardware malfunction. First thing to do would be to update all of your drivers.

2 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
April 15, 2025

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr: Adobe Photography Org
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Tom_Grundy7796Author
Participant
April 16, 2025

Thanks Rikk. Sometimes I get a crash dialogue (Adobe) - and I've realised I did use a different email address in the form for that. Can I message you direct to provide it?

 

On other occasions I get a blue screen & full PC restart, or the application crash closes with no crash dialogue.

 

dj_paige
dj_paigeCorrect answer
Legend
April 16, 2025
quote

On other occasions I get a blue screen & full PC restart

 


By @Tom_Grundy7796

 

Blue screen and full PC restart is caused either by a bad driver, or by a hardware malfunction. First thing to do would be to update all of your drivers.

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
April 15, 2025

Hi @Tom_Grundy7796

 

Sorry to hear you're facing this issue. Could you let us know when it started? Were there any recent changes made to your system—like OS updates, antivirus modifications, or the installation of new extensions or desktop management apps—after which the crashes began?

Also, please try disabling GPU performance in Lightroom Classic and see if that helps:

  • Launch Lightroom Classic.
  • Go to Edit > Preferences > Performance
  • In the Use Graphics Processor drop-down, select Off.
  • Quit and relaunch Lightroom Classic.

 

Let us know how it goes!

 

Regards,

Srishti

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Tom_Grundy7796Author
Participant
April 16, 2025

Thanks Shrishti - no recent changes to system. Last change was upgrading system RAM.

 

Problems started in version 13 (don't think this was at the same time as any system config changes), to the point I stopped using the application for quite a while.

 

Tried disabling GPU, still having problems.  

 

 

 

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