A

Anonymous

Question

Lightroom Classic v 8.3.1 consumes all available memory and disk and then hangs

Forum|Forum|6 years ago
July 31, 2019
6 replies
968 views

I've seen this problem posted in various places, but not recent comments or solutions. Technical support has taken this problem, escalated it to higher level tech people and then gone radio silent.

I first migrated from Apple Aperture to Lightroom, and then from there to the Creative Cloud. It synced to the cloud once. Subsequent efforts failed to update the sync. Tech support found that after I upgraded, I had too many versions of LR on my drive and I was trying to sync from a version that wasn't compatible with the cloud. Everything was fixed and bad versions deleted. I started the sync (15K files) and left it alone. Sync ran for about 12 hours and then the application memory increased until there was none left and LR hung and quit. It hung at about 11K files. I tried again, and it ran into the memory problem and hung rather quickly. After that, I could use Lightroom Classic only if I had sync turned off. If I started it, the memory problem would appear in a minute or two.

Tech support tried a few things, including recreating the catalog, moving the catalog to a different volume, and a few other things. None of them worked. One tech support person said I had bad RAM and to talk to Apple. Another said that my internet provider is the problem. I ran tests and discounted those, and kept contacting tech support. My case was escalated. Now, when I contact tech support, I'm told that my case is being worked on and someone will get back to me "soon". When I ask what "soon" means, I'm told 24-36 hours. I contact them every day and get the "soon" response.

I'm on a Mac, current OS. 16G RAM and 100G available disk space.

Does anyone have any clues about what is going on? Solutions I can try? I haven't been able to sync in 8 months.

run out of application memory

This topic has been closed for replies.

melissapiccone

Community Expert

I have this issue as well. I currently have sync turned off for other reasons but with sync on, it eats up all available RAM and my computer goes a little crazy. I'm also on a Mac with tons of free hard drive space (over 1TB) and 16gb RAM. It does it with nothing else running and everything else turned off. Not my top priority currently to fix it, just wanted to let you know you are not alone.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

A

Anonymous

thank you. I've seen this on forums with clusters of affected users, both Mac and Windows. TechSupport is telling me "you're the only one"

GoldingD

Legend

Inquiry, in the System Information, the Graphics bit:

Intel Iris Graphics

Is is that the only graphics control in your rig? That is an integrated graphics processor, and it may be your only one. But was your rig supposed to have additional GPU capability? A discreet graphics processor?

Have no idea of your model, so no idea if something more should exist?

Find out which graphics processor is in use on your MacBook Pro - Apple Support

I find it all that the System Information, does not include the version of the driver for your Intel Iris Graphics. Other forum members, is that significant??

Also, it does not indicate the model of the Intel Iris Graphics, odd??

GoldingD

Legend

Inquiry, based on your System Information, the part about graphics, is this a laptop?

If so, plugged in to electrical source or running off battery? If running off battery, the MAC OS will throttle the CPU down.

GoldingD

Legend

Inquiry, Ethernet or WiFi connection to your MAC?

GoldingD

Legend

Ok, had to go back and reread your discussion, somehow had the issue wrong, but

Several things to try.

1. is Face detection running? Pause it. Is Address lookup running? Pause it.

2. Shut down the MAC then restart. But you probably already did that.

3. Launch your Adobe Creative Cloud Desktop App. Sign out. Sign in. See if that helps. But I would think the Adobe Techs tried that. If you are syncing to the cloud, then this app must be working and your authentication must be working, so try again.

4. Just in case the Adobe Techs missed it. Turn off the option to Use Graphics Processor as mentioned in Solution 1 (and as you probably can not get to Solution 1, see Solution 2) in:

Adobe Lightroom GPU Troubleshooting and FAQ

5. Just in case the Adobe Techs missed it. Reset the preferences file:

https://m.youtube.com/watch?v=bARt-hoCc2Q

How to set Lightroom Classic preferences

6. You tested your Internet access. How?

Hmmm, someway to test use of your Internet from within Lightroom, perhaps via Publishing. Now I do not see in your Plug-ins any Publishing Plug-ins like Smugmug or some other image sharing site. (not Facebook, forget Facebook, for non commercial that plug-in does not work). Do you have such a subscription.

Other members, can you publish to Adobe Cloud without using sync?

7. My fumbling with (6) leads me to another old issue to test. Connectivity errors. Especially authentication issues. See Step 1 in this:

How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

(and perhaps a few more items within that link)

8. Like (7), and perhaps while checking your access out in (7). Bring up Adobe.com, select Manage Your Account. Make sure you have just one e-mail set up, Look for odd things.

Adobe ID account sign-in troubleshooting

9. Take the MAC in to a Apple Store with a reserved spot with the Apple Techs to see if a hardware issue is occurring. RAM, hard drive, etc.

A

Anonymous

thank you for the shopping list of things to check. I have been through them:

Turned off location and face detection

quit all other applications and killed unnecessary background processes

Turned off graphics processor

Sign out/sign in of creative cloud

prefs file reset

tested and changed internet connection by running utilities and by completely swapping out gateway, and increased available upload and bandwidth (35MBPS).

Ran RAM utility tests; hardware ruled out as this is the only function of the only application that has the memory leak.

Connected to gateway via ethernet. Plugged in laptop. I've switched to Wifi, and that doesn't make a difference.

Startup drive is 500G and 100G is available as a swap disk. LR eats that up and hangs.

Catalog was originally on external drive, but tech had me recreate it on startup drive. No difference.

Catalog is 259MB

Tech support has deleted and reinstalled the application

The OS has updated a couple times during this saga

Sahil.Chawla

Adobe Employee

Hi there,

Sorry to hear about a bad experience with Lightroom and support, let's make it right.

Could you please share Lightroom's Help > System Info dialog text here? As it would be helpful for us to troubleshoot further.

As a few troubleshooting steps are already taken, could you please try enabling the root user on the macOS and test Lightroom on that account and let us know if it helps?

Please check the steps here: How to enable the root user on your Mac or change your root password - Apple Support

Regards,
Sahil

A

Anonymous

Lightroom Classic version: 8.3.1 [ 201905241238-dcd7e2de ]

License: Creative Cloud

Language setting: en-US

Operating system: Mac OS 10

Version: 10.14.5 [18F132]

Application architecture: x64

Logical processor count: 4

Processor speed: 2.8 GHz

Built-in memory: 16,384.0 MB

Real memory available to Lightroom: 16,384.0 MB

Real memory used by Lightroom: 1,142.6 MB (6.9%)

Virtual memory used by Lightroom: 3,244.7 MB

Memory cache size: 50.8MB

Internal Camera Raw version: 11.3 [ 197 ]

Maximum thread count used by Camera Raw: 3

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 0MB / 8191MB (0%)

Camera Raw real memory: 0MB / 16384MB (0%)

Displays: 1) 2560x1440

Graphics Processor Info:

Metal: Intel Iris Graphics

Application folder: /Applications/Adobe Lightroom Classic

Library Path: /Users/radumas/Desktop/Lr new catalog/Lr new catalog.lrcat

Settings Folder: /Users/radumas/Library/Application Support/Adobe/Lightroom

Installed Plugins:

1) AdobeStock

2) Aperture/iPhoto Importer Plug-in

3) Facebook

4) Find Duplicates 2

5) Flickr

6) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512

AudioDeviceName: Display Audio

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

CoreImage: true

GL_ACCUM_ALPHA_BITS: 0

GL_ACCUM_BLUE_BITS: 0

GL_ACCUM_GREEN_BITS: 0

GL_ACCUM_RED_BITS: 0

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel Iris OpenGL Engine

GL_SHADING_LANGUAGE_VERSION: 1.20

GL_STENCIL_BITS: 8

GL_VENDOR: Intel Inc.

GL_VERSION: 2.1 INTEL-12.9.22

OGLEnabled: true

GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

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