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neech2000
Inspiring
April 27, 2022
Answered

Lightroom Classic v11.3.1 ACR 14.3

  • April 27, 2022
  • 2 replies
  • 635 views

Lightroom is no longer seeing HEIC files on iphone for import. I am not sure how long this has been going on, because it has been awhile since I imported from my phone. But it is very annoying to have something that worked fine to all of a sudden stop working. I have yet to find a decent work around. I have tried to import to Photos, with the plan of exporting as jpgs, then importing into LR, but not all of the images are being imported into Photos, so this is not working. If LR simply worked as it used to, Photos not working would be a moot point. 

This topic has been closed for replies.
Correct answer neech2000

I am still seeing and can import all phone filetypes since the update - I use both the phone and Lightroom camera often. Occasionally I can't edit an HEIC and will restart Lightroom Classic and the problem goes away. Can you post a screen shot of your import dialog window with the phone connected?


Thank you for your reply. I finally got on with Apple and we opened in Safe Mode and cleared apps starting on login and it works now. So essentially the permissions were being blocked somewhere, by some app. Hard to tell which, but the channel cleared and I was able to import to Lightroom. 

2 replies

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
April 30, 2022

Are you running MacOS Monterey and did you update it recently? Then this is probably a permissions problem. The requirements were changed with the last update. Go to MacOS 'System Settings - Security & Privacy' and add Lightroom Classic to "Full Disk Access". Click on the lock icon to unlock the settings, then click on the plus icon to add Lightroom Classic if it isn't already listed. If it is listed, then just enable the checkbox.

 

 

-- Johan W. Elzenga
N
neech2000Author
Inspiring
May 2, 2022

Thank you. So I did all of these steps and rebooted, still no images. All I can figure is that they changed something in LR Classic and it no longer sees HEIC files, which happens to be what my phone is set to capture. Again, hasn't been a problem for years. 

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
April 30, 2022

Have you checked the settings in Lightroom on your phone? Is Auto-Add from Camera Roll still actively when you tap the gear icon and Import? Do you have any impending updates on your phone?

N
neech2000Author
Inspiring
April 30, 2022

Yes. And did all of the things adobe and Apple suggest too no avail. Everything is fully up to date. Why is everyone's first answer "is the vcr plugged in and turned on?"  More than ten  years of Apple abs Adobe experience. 

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