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Fastmedia24
Participant
June 27, 2022
Question

Lightroom Classic v11.4 crashes after importing on Windows 10

  • June 27, 2022
  • 2 replies
  • 107 views

Lightroom crashes after importing.

After clicking on Import the following message appears: Lightroom is not responding...
The program must be closed.

Version 11.4
PC Windows 10
The program ran ok all the time.
No internet forum has a correct answer.
Program was reinstalled.
Deleted all .ilcat.

Processor Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz 3.40 GHz
Installed RAM 32.0 GB (31.9 GB usable)
System type 64-bit operating system, x64-based processor

NOTHING
Even the uninstall and reinstall has not brought anything.

Thanks a lot


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2 replies

gregoryn92941808
Participant
August 9, 2022

I have the same issue.

Sameer K
Community Manager
Community Manager
June 29, 2022

Hi there,

 

Thanks for reaching out. We are sorry for the trouble with Lightroom Classic. I'll need more details to help you with fixing this.

 

Do you see an error or exit message when Lightroom Classic crashes? Where are you importing images from, and where is the destination to save the imported image? Is it on an internal drive or an external drive?

Could you please share a screenshot of the Import options you use in the File Handling & Apply During Import section?

Does this happen when you import a specific format or set of images?

 

Where is the catalog stored? On the internal drive or an external drive?

 

Please disconnect any external drive, accessories & mobile devices you might have connected when you try to import.

 

To begin with Lightroom Classic, please go to Lightroom Classic > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto.

If this shows you any differences, please check this article to troubleshoot further: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom Classic is crashing right after the import when it needs to generate previews for the newly imported images, you can try the steps shared in this article: https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html

Let us know if this helps,
Thanks!

Sameer K