Lightroom Classic v14.5.1 hangs up

Question

This problem just started today. First noticed the problem when trying to export. As soon as export is selected, LR stops responding and becomes non-responsive. The only way out is to Force Quit the program. Even if LR is started, and then I try to exit the program, it hangs up and I have to do a Force Quit.

Ive tried deleting LR from the CC app and reinstalling it, to no avail. I've tried downgrading to an earlier version and same thing happens. I can't create a new catalog or switch to another catalog without it hanging.

I have no idea where to go from here!

Macbook Pro 15-inch, 2018

Processor: 2.6 GHz 6-Core Intel Core i7

Graphics: Intel UHD Graphics 630 1536 MB

Memory: 32 GB 2400 MHz DDR4

johnrellis · Accepted Answer

1. Yes, I tried disabling the GPU to no avail.

2. I thought your idea fo the "poison" export preset might be a good one. Unfortunately, It didn't work. I was able to bring up the export dialog box, but couldn't choose a folder to export to. I just opted to export to the desktop, and hit OK. The progress bar appeared at the top left as usual, but no progress happened. Even after leaving it for 15 minutes.

I also tested Importing, and it doesn't work either. I can't change Catalogs or create a new catalog. Editing in the develop module seems to work as usual.

Maybe its a computer issue and not an Adobe issue? Do you think doing a Time Machine restore from a backup done a week ago would help?

There are two nuclear steps narrowing down whether this is a computer problem or something with your LR installation:

1. In the Mac's System Settings, go to Users & Groups and add a new Administrator user. Log into that user account and try creating a catalog and importing and exporting a couple test pics. LR squirrels away all sorts of information in hidden user Library folders, and it doesn't always get reset properly. Creating a new user will avoid all such old, possibly corrupt information.

If that doesn't work,

2. Completely uninstall all Creative Cloud apps using the Creative Cloud Cleaner tool:

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html

Then reinstall the Creative Cloud desktop app:

https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

Then reinstall LR Classic and other CC apps using the desktop app.

johnrellis · Answer

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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