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Sepiargo
Sepiargo
Participating Frequently
April 22, 2026
Question

Lightroom Classic version 15.3 crashes on startup

  • April 22, 2026
  • 5 replies
  • 50 views

I recently just reinstalled both lightroom classic and photoshop on my windows 11 laptop after dealing with a subscription issue. They both worked fine with minimal issues prior to deleting them but after reinstalling I just can’t seem to get LRC to open at all and always leads immediatly to a crash report on startup. Photoshop launches just fine which is very strange. If someone can help me with this that would be great. I will copy the crash report if that helps (it’s very long for some reason). Thanks!

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="29.0.0.202506270808_710830c" clientVersion="29.0.0.202506270808_710830c" applicationName="Adobe Lightroom Classic" applicationVersion="15.3" build="[202604090947-8f3672ed]" source="Windows-Client" crashType="n/a">
<time year="2026" month="4" day="22" hour="10" minute="28" second="4" timeoffset="480" timezone="China Standard Time" crsessionduration="14"/>
<user guid="73d63233-4494-4c52-b89f-a19499a741bc"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="26200" applicationlanguage="en-us" userlanguage="en-CA" oslanguage="en-US" ram="7540" machine="AMD Ryzen 5 4600H with Radeon Graphics" model="AMD64 Family 23 Model 96 Stepping 1" cpuCount="12" cpuType="8664" cpuFreq="2994 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="495 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20211028000000.000000-000" driverVersion="27.20.21030.11000" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_1002&#38;DEV_1636&#38;SUBSYS_87B0103C&#38;REV_C7&#92;4&#38;2FEAE042&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="2.9 GB" caption="NVIDIA GeForce GTX 1050" description="NVIDIA GeForce GTX 1050" driverDate="20251104000000.000000-000" driverVersion="32.0.15.8183" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C91&#38;SUBSYS_87B0103C&#38;REV_A1&#92;4&#38;203EC6B6&#38;0&#38;0009" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000004222C27B">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000004222C27B" symbolname="AuthenticateLicense"/>
<stackStatement index="1" address="0x000000004223F4C2" symbolname="AuthenticateLicense"/>
<stackStatement index="2" address="0x000000004222C506" symbolname="AuthenticateLicense"/>
<stackStatement index="3" address="0x00007FFB9B85933F" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="4" address="0x00007FFB9B859882" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="5" address="0x00007FFB9B859CB4" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="6" address="0x00007FFB9B84D54D" symbolname="c2pa_ed25519_sign"/>
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<stackStatement index="8" address="0x00007FFB9B787718" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="9" address="0x00007FFB9B78C87E" symbolname="c2pa_ed25519_sign"/>
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<stackStatement index="73" address="0x00007FFC28C4C3FC" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000005AC3FC50"/>
<register name="RCX" value="0x00000000000020E0"/>
<register name="RDX" value="0x0000000000000002"/>
<register name="RSI" value="0x00000000FC272A7E"/>
<register name="RDI" value="0x00000000000020E0"/>
<register name="RSP" value="0x00000000560BEA40"/>
<register name="RBP" value="0x0000000029934DF0"/>
<register name="RIP" value="0x000000004222C27B"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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    5 replies

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 22, 2026

    A faulty catalog can also prevent Lightroom from starting. Restore a catalog from a recent backup and check. 

    Another point can be a issue withe the VC++ . libraries. Try the steps below to manually recreate the MSVC++ Libraries. I’m not sure if it’s help, but it’s worth to tryout

    • In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    • Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).
       
    • Uninstall them completely. 
    • Download a fresh package of installers for MSVC++ from this link: Latest Supported Visual C++ Redistributable Downloads | Microsoft Learn
    • Reinstall all packages (32-bit & 64-bit) one by one & then restart the computer once.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    Sepiargo
    SepiargoAuthor
    Participating Frequently
    April 22, 2026

    For some reason I am unable to find any older catalogs from when I first installed it, maybe they got deleted when I first uninstalled. Reinstalling MSVC++ packages didn’t work either. (what if I just got a new laptop lol)

    dj_paige
    dj_paige
    Legend
    April 22, 2026

    Try starting LrC with an empty (new) catalog. Hold down the Option (Mac) or CTRL (Windows) key when you double-click on the LrC icon.

    Sepiargo
    SepiargoAuthor
    Participating Frequently
    April 22, 2026

    The error report pops up again when I tried to create new catalog and prevents me from proceeding any furthur… (how could lightroom to this to me)

    dj_paige
    dj_paige
    Legend
    April 22, 2026

    Is this the same error report you posted previously?

     

    Is there an error message on your screen? Can you tell us what the error message says?

    Sepiargo
    SepiargoAuthor
    Participating Frequently
    April 22, 2026

    update: When I launch LRC, the error report page would come up almost immediately but lightroom would still open in the background, I thought I wouldn’t be able to touch it but I could, was able to successfully import a photo and even edit it, but was not able to export. Through that I was able to disable my graphic processor to try and troubleshoot it, but when I open LRC again the error report still pops up along with a message telling me to enable my graphic processor. 

    dj_paige
    dj_paige
    Legend
    April 22, 2026

    Run the Adobe Creative Cloud Cleaner tool, then re-install.

    Sepiargo
    SepiargoAuthor
    Participating Frequently
    April 22, 2026

    Did that twice just for LRC, still didn’t work, thinking of doing that for the entire creative cloud system, do you think that would work?

    dj_paige
    dj_paige
    Legend
    April 22, 2026

    The only way to know is if you try it.

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 22, 2026

    The crash report suggests a problem with the graphics driver. 

    Goto NVidia’s website and search for the recent version for your type of card. Then download and do a clena installation of the driver. Make shure the you use the recent Studio version of the driver DON’T use the Game Ready version.

    It seems that your buildin CPU has a internal GPU. This internal GPU can caused several issues with Adobe’s software. Goto the Device Manager of Windows and deactivate the internal GPU. 

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
      Sepiargo
      SepiargoAuthor
      Participating Frequently
      April 22, 2026

      I did both of the things you suggested but it still didnt work unfortunately

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