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Participant
August 10, 2026
Question

Lightroom classic will no export a folder as a catalog

  • August 10, 2026
  • 2 replies
  • 13 views

On my laptop, when I highlight a folder>press file>export as catalog I get the dialog box but I cannot choose where I want it to be exported. After a bit lightroom says it must close and offers to report the issue. This function worked a week ago and works on my desktop. Please help I need this function.

Bill

    2 replies

    Community Expert
    August 10, 2026

    What has been changed on your laptop before the error occur?

    Do you get an error message? If yes, please post the message here word-by-word.

    First try to reset the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

    It's recommended to backup your preferences before you reset the preferences to the default settings: 

    https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

    If this doesn't help we need more informations about your environment.

    Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver.

    Please provide a copy of your 'System Info'. This can be get from the Lightroom menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Participant
    August 10, 2026

    Thanks for your response.

    Resetting Preferences did not fix. Both Windows 11 and Lightroom Classic may have been updated to latest as was the desktop. I get the error message:

    Sorry an error occurred

    Adobe Lightroom Classic has encountered a problem and needs to close.

    Both computers have the latest updates for Windows and Lightroom Classic.

    Bill