Lightroom classic won't launch.

Forum|Forum|3 years ago
March 15, 2023
6 replies
799 views

Help! We've got a brand new mac studio (running ventura 13.2.1) and I downloaded lightroom classic a few days ago. It took 3 days to sync my photos (previously on Lightroom) worked fine for about 24 hours and now I can't launch it - it just goes to the opening screen and I get the spinning wheel and when I force quit it says application not responding. I've tried uninstalling (3 times) to no avail.

macOS

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marcusp33426047

Participant

Hi, no solution... but you are not alone! Mac Studio also, running 13.2.1 and I am unable to launch Lightroom Classic either. Splash screen shows, then just get the spinning beach ball, istat shows stuck process and memory spiralling up and up.

I've installed a number of time also, tried to start from a new catalogue... nothing seems to work.

Ian Lyons

Community Expert

Can you use Activity Monitor to check which process is stuck?

Also, did you use the Apple Migration Assistand app to transfer from old computer to new?

My suspicion is that the issue preventing LrC from launching is related to the Adobe licensing check carried out each time LrC is opened.

marcusp33426047

Participant

My LR catalogue is on a NVME drive, I've just plugged it into my MacBook Pro M1 and it launched fine on LRC 12.1 Just updated to 12.1.1 and it continues to work.... just not working on my Mac Studio?

Ian Lyons

Community Expert

Have you tried resetting the LrC preference file? You can do so by following the instructions for Method 1 in this Adobe Help document https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

T

Tessa288894707bf6Author

Known Participant

Thanks. It hasn't helped.

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