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aaronm76152496
Participant
November 1, 2020
Question

Lightroom Classic wont start. Just crashes. Tried to fix to no avail.

  • November 1, 2020
  • 2 replies
  • 748 views

Greetings, Thank you for any help in this manner.  I went to start LRC on my laptop to edit some photos from last night and it will not load. It just crashes right away. I tried the following:
1. Close program, reboot. 

2. Reboot, uninstall and reinstall. 

3. Uninstall, reboot and then reinstall.  

 

Nothing have solved the problem. Going through the report it appears I am getting this exception code: <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FF99B283B29">
<backtrace crashedThread="0">

 

 

Here is the full error report to assist. 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.0" build="[202010011851-ef6045e0]" source="Windows-Client" crashType="n/a">
<time year="2020" month="11" day="1" hour="8" minute="21" second="2" timeoffset="-480" timezone="Pacific Standard Time"/>
<user guid="716e3f17-4221-4294-bb84-674061a7cdb7"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16361" machine="Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="8" cpuType="8664" cpuFreq="1995 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GTX 560M" description="NVIDIA GeForce GTX 560M" driverDate="20180323000000.000000-000" driverVersion="23.21.13.9135" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1251&#38;SUBSYS_204A1043&#38;REV_A1&#92;4&#38;7BD062A&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FF99B283B29">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF99B283B29" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FF96E244890" symbolname="CxxThrowException"/>
<stackStatement index="2" address="0x00007FF9928EC3F3" symbolname="AgThrowInsufficientMemory"/>
<stackStatement index="3" address="0x00007FF9928A676B" symbolname="lua_getstack"/>
<stackStatement index="4" address="0x00007FF99289A918" symbolname="luaopen_base"/>
<stackStatement index="5" address="0x00007FF9928A5BFD" symbolname="lua_getstack"/>
<stackStatement index="6" address="0x00007FF9928CB7D6" symbolname="luaopen_table"/>
<stackStatement index="7" address="0x00007FF9928A6A84" symbolname="lua_resume"/>
<stackStatement index="8" address="0x00007FF992893726" symbolname="lua_call"/>
<stackStatement index="9" address="0x00000001402A52FF" symbolname="GetAppInstance"/>
<stackStatement index="10" address="0x00007FF95B79BF44" symbolname="unknown"/>
<stackStatement index="11" address="0x000000014015A862" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="12" address="0x00007FF99D477C24" symbolname="BaseThreadInitThunk"/>
<stackStatement index="13" address="0x00007FF99D5CCEA1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00007FF99290E788"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000000014F630"/>
<register name="RDI" value="0x0000000019930520"/>
<register name="RSP" value="0x000000000014F4C0"/>
<register name="RBP" value="0x000000000014F7E9"/>
<register name="RIP" value="0x00007FF99B283B29"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000092"/>
<register name="LastExceptionFromRip" value="0x00000000A2E12972"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x000000014121F000" path="adobe\Lightroom.exe"/>
<binaryImage start="0x00007FF99D560000" end="0x00007FF99D750000" path="ntdll.dll"/>
<binaryImage start="0x00007FF99D460000" end="0x00007FF99D512000" path="kernel32.dll"/>
<binaryImage start="0x00007FF99B240000" end="0x00007FF99B4E5000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FF99AF50000" end="0x00007FF99B099000" path="crypt32.dll"/>
<binaryImage start="0x00007FF99A4F0000" end="0x00007FF99A5EA000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FF99A460000" end="0x00007FF99A472000" path="msasn1.dll"/>
<binaryImage start="0x00007FF9950E0000" end="0x00007FF995117000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00007FF992AC0000" end="0x00007FF992B2F000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FF99B880000" end="0x00007FF99BA14000" path="user32.dll"/>
<binaryImage start="0x00007FF98F5C0000" end="0x00007FF98F6B0000" path="winhttp.dll"/>
<binaryImage start="0x00007FF99AE80000" end="0x00007FF99AEA1000" path="win32u.dll"/>
<binaryImage start="0x00007FF99C680000" end="0x00007FF99C6A6000" path="gdi32.dll"/>
<binaryImage start="0x00007FF99B0A0000" end="0x00007FF99B236000" path="gdi32full.dll"/>
<binaryImage start="0x00007FF99CEB0000" end="0x00007FF99CF47000" path="sechost.dll"/>
<binaryImage start="0x00007FF99AEB0000" end="0x00007FF99AF4E000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FF99CE00000" end="0x00007FF99CEA3000" path="advapi32.dll"/>
<binaryImage start="0x00007FF99B610000" end="0x00007FF99B730000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FF99BF30000" end="0x00007FF99C617000" path="shell32.dll"/>
<binaryImage start="0x00007FF99CA90000" end="0x00007FF99CB2E000" path="msvcrt.dll"/>
<binaryImage start="0x00007FF99C8D0000" end="0x00007FF99CA27000" path="ole32.dll"/>
<binaryImage start="0x00007FF99B5C0000" end="0x00007FF99B60A000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FF99D030000" end="0x00007FF99D365000" path="combase.dll"/>
<binaryImage start="0x00007FF99CBA0000" end="0x00007FF99CC49000" path="SHCore.dll"/>
<binaryImage start="0x00007FF99ADD0000" end="0x00007FF99AE50000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FF99A650000" end="0x00007FF99ADD0000" path="windows.storage.dll"/>
<binaryImage start="0x00007FF992A50000" end="0x00007FF992ABB000" path="adobe\ahclient.dll"/>
<binaryImage start="0x00007FF99CA30000" end="0x00007FF99CA82000" path="shlwapi.dll"/>
<binaryImage start="0x00007FF992890000" end="0x00007FF99293F000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x00007FF99A430000" end="0x00007FF99A453000" path="profapi.dll"/>
<binaryImage start="0x00007FF99A4A0000" end="0x00007FF99A4EA000" path="powrprof.dll"/>
<binaryImage start="0x00007FF99CF60000" end="0x00007FF99D025000" path="oleaut32.dll"/>
<binaryImage start="0x00007FF99BA50000" end="0x00007FF99BABF000" path="ws2_32.dll"/>
<binaryImage start="0x00007FF99A420000" end="0x00007FF99A430000" path="umpdc.dll"/>
<binaryImage start="0x00007FF99A480000" end="0x00007FF99A491000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FF99B4F0000" end="0x00007FF99B507000" path="cryptsp.dll"/>
<binaryImage start="0x00007FF99AE50000" end="0x00007FF99AE76000" path="bcrypt.dll"/>
<binaryImage start="0x00007FF986AB0000" end="0x00007FF986CA4000" path="dbghelp.dll"/>
<binaryImage start="0x00007FF964150000" end="0x00007FF96447E000" path="adobe\substrate.dll"/>
<binaryImage start="0x00007FF95CC00000" end="0x00007FF95D3CF000" path="adobe\ui.dll"/>
<binaryImage start="0x00007FF95B4F0000" end="0x00007FF95BA83000" path="mfc140u.dll"/>
<binaryImage start="0x00007FF99BA20000" end="0x00007FF99BA4E000" path="imm32.dll"/>
<binaryImage start="0x00007FF96A0B0000" end="0x00007FF96A149000" path="msvcp140.dll"/>
<binaryImage start="0x00007FF99C7F0000" end="0x00007FF99C8C0000" path="comdlg32.dll"/>
<binaryImage start="0x00007FF98E210000" end="0x00007FF98E21C000" path="VCRUNTIME140_1.dll"/>
<binaryImage start="0x00007FF96E240000" end="0x00007FF96E256000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FF98CC10000" end="0x00007FF98D0E5000" path="wininet.dll"/>
<binaryImage start="0x00007FF98FC20000" end="0x00007FF98FEA4000" path="comctl32.dll"/>
<binaryImage start="0x00007FF985ED0000" end="0x00007FF985EDC000" path="secur32.dll"/>
<binaryImage start="0x0000000063730000" end="0x00000000638A1000" path="adobe\icuuc58.dll"/>
<binaryImage start="0x0000000063520000" end="0x0000000063722000" path="adobe\icuin58.dll"/>
<binaryImage start="0x00007FF9995B0000" end="0x00007FF9995FA000" path="authz.dll"/>
<binaryImage start="0x00007FF999980000" end="0x00007FF9999BA000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FF9913C0000" end="0x00007FF9913CA000" path="version.dll"/>
<binaryImage start="0x00007FF985900000" end="0x00007FF985948000" path="pdh.dll"/>
<binaryImage start="0x00007FF95E500000" end="0x00007FF95E75B000" path="adobe\wichitafoundation.dll"/>
<binaryImage start="0x00007FF9932F0000" end="0x00007FF993493000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FF9897C0000" end="0x00007FF989ABE000" path="DWrite.dll"/>
<binaryImage start="0x00007FF997080000" end="0x00007FF997640000" path="d2d1.dll"/>
<binaryImage start="0x00007FF998750000" end="0x00007FF9987E9000" path="uxtheme.dll"/>
<binaryImage start="0x00007FF98C730000" end="0x00007FF98C906000" path="urlmon.dll"/>
<binaryImage start="0x000000004AD00000" end="0x000000004C602000" path="adobe\icudt58.dll"/>
<binaryImage start="0x00007FF98C480000" end="0x00007FF98C727000" path="iertutil.dll"/>
<binaryImage start="0x00007FF99A300000" end="0x00007FF99A337000" path="sspicli.dll"/>
<binaryImage start="0x00007FF95DD90000" end="0x00007FF95E054000" path="adobe\libcrypto-1_1-x64.dll"/>
<binaryImage start="0x00007FF999E40000" end="0x00007FF999E4C000" path="CRYPTBASE.DLL"/>
<binaryImage start="0x00007FF998840000" end="0x00007FF99886D000" path="dwmapi.dll"/>
<binaryImage start="0x00007FF99B7B0000" end="0x00007FF99B852000" path="clbcatq.dll"/>
<binaryImage start="0x00007FF98EAC0000" end="0x00007FF98EB64000" path="tiptsf.dll"/>
<binaryImage start="0x00007FF99C6B0000" end="0x00007FF99C7E5000" path="msctf.dll"/>
<binaryImage start="0x00007FF996DB0000" end="0x00007FF996EA0000" path="propsys.dll"/>
<binaryImage start="0x0000000180000000" end="0x00000001800CB000" path="adobe\WFCore.dll"/>
<binaryImage start="0x00000000023D0000" end="0x0000000002410000" path="adobe\WFSQLite.dll"/>
<binaryImage start="0x0000000002410000" end="0x0000000002423000" path="adobe\WFWeb.dll"/>
<binaryImage start="0x0000000002BF0000" end="0x0000000002C95000" path="adobe\WFOzClient.dll"/>
<binaryImage start="0x0000000002180000" end="0x0000000002187000" path="adobe\LightroomModels.dll"/>
<binaryImage start="0x00007FF999820000" end="0x00007FF99982A000" path="dpapi.dll"/>
<binaryImage start="0x00007FF994A50000" end="0x00007FF994A64000" path="adobe\xml_toolkit.dll"/>
<binaryImage start="0x00007FF995610000" end="0x00007FF9957BF000" path="WindowsCodecs.dll"/>
<binaryImage start="0x00007FF994980000" end="0x00007FF994A2E000" path="mscms.dll"/>
<binaryImage start="0x00007FF99A340000" end="0x00007FF99A365000" path="userenv.dll"/>
<binaryImage start="0x00007FF994820000" end="0x00007FF994837000" path="ColorAdapterClient.dll"/>
<binaryImage start="0x00007FF992A00000" end="0x00007FF992A43000" path="icm32.dll"/>
</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

This topic has been closed for replies.

2 replies

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
November 1, 2020

I suggest you submit your report on the Lightroom Classic Feedback forum as it is monitored by Adobe QE staff. Also worth having a look through the forum for similar threads that you can append yours to.

 

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872

    A
    aaronm76152496Author
    Participant
    November 1, 2020

    So another thing I just tried was chekcing for errors within the system command with command prompt on admin most and doing sfc/scannow and it came back with no issues.  Everything was working fine as of yesterday and then adobe did an update and broke their apps. Both lightroom and photoshop will not load at all. Just goes straight to error module. 

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