Inspiring

Question

Lightroom Classic - You do not have permission to open this document

Forum|Forum|1 year ago
January 25, 2025
3 replies
785 views

I have a number of random images that are not in folders, and in attepting to open them to identify them, and drag into their country folders, the following drop down appears.....

___________________________________________

"You do not have permission to open this document

"1D7A - - - - .CR2"

Contact your computor or network administrator

for assistance

OK

______________________________

Adobe Support have checked all my Adobe permissions, including Privacy and Securiy, and they are in order. Any ideas would be appreciated.

Adrian

MacBook M1 Pro

Sequuia 15.2

LrC 14.1.1.1

Bug

GoldingD

Legend

Were these images locked in-camera? Perhaps when previewing them in-camera. In Finder they are likely to have Read only permission, In LrC, if locked in-camera, the import would have not have been able to access those protected files

If so, not sure if you can change the access rights in Finder, or if you would need to place the card back in the camera, and unlock them.

adriant12105070Author

Inspiring

Thanks for replying. As these are random images, they would not have been
subject to in-camera changes in settings other than aperture, ISO etc.

JohanElzenga

Community Expert

How do you try to 'open' them? In which app? You cannot 'open' an image in Lightroom Classic, because Lightroom Classic is a database application that only opens documents of the .lrcat (catalog) type. You import images into Lightroom Classic.

-- Johan W. Elzenga

adriant12105070Author

Inspiring

Hi Johan,

Thanks for responding.

In reviewing the external drive on which I store my images (shot with a
Canon SLR), I noticed that some were not in folders, when all should have
been. So, in Finder, I started to open those "orphan" images, by double
clicking on each, to see which folder they should be placed in. It was at
that point that some of these images wouldn't open and I received the
Permissions message. This appears to happen randomly, and not to a series
of images. I hope that this explanation clarifies things.

Adobe support postulated that I would need Canon to repair the images so
that they could be opened. So far, I have not been able to contact the
correct person at Canon, and I thought it might be useful to post this
problem to the Lightroom forum as Canon may not have the answer.

Thanks again,
Adrian

JohanElzenga

Community Expert

Double-clicking a .cr2 image means it will be opened in the default application for this file type. Unfortunately, there is no default application for Canon cr2 raw files, except perhaps if you have installed Canon software. Lightroom Classic should definitely not be the default application, because -as I explained- it does not open raw files, it imports them. I assigned Photoshop (via ACR of course) for raw files, but that is something you must do yourself, it's not the MacOS default. So your problem is probably caused by having Lightroom Classic set as the default application for this file type. You say that it only happened for certain images. What happened after you double clicked another .cr2 image, one that didn't throw up the error? Is the difference perhaps that Lightroom Classic was already running this time?

-- Johan W. Elzenga

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

adriant12105070Author

Inspiring

Thank you,
Adrian

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