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Participating Frequently
September 11, 2023
Question

Lightroom Constantly pulling wrong spart previews for cloud based galleries

  • September 11, 2023
  • 1 reply
  • 122 views

My issue is very frustating. I like to have an LRC catalog for every year.  Each year I stop the sync of the old one and sync the new one.  I understand that shared collections from the previous year will be downloaded from the cloud into the "From Lightroom" collection set in LRC and are also available in the cloud ecosystem. 

My issue is that some of the smart previews from collection "Wedding A" will randomly start appearing in "Event C".  For example. Wedding a file A1234's preview will appear in event C replacing C4321's image. clicking on the info icon shows that the metadata is still that for C4321 but the image that it shows is A1234.  It's not just one or two images and not just one or two collections but it happens in multiple places.


When this first happened to me last year I contacted adobe and I got weeks of techs remote logging in to my account and creating new catalongs and uploading tests and deleting my sync data etc. Trying to recreate the issue.  I even had to wipe out all of my sync data and upload everything from scratch across multiple catalogs.  I couldn't keep up with the schedule of being home to answer calls and let them log in and take notes and send files to themselves for research.  I never heard back with further details and a few days later I got an alert saying the case was closed.  I've added scren shots showing the problem.

To be clear this only happens with collections from the previous catalog.  All current collections sync fine and don't have any issues.

 

Any help or ideas on how to repair this would be greatly appreciated.  (This has happened nomatter where the catalog lives and on multiple machines.  The errors are present in LR, LRWeb, as well as the from LR collection in LRC.


<mod> Multiple LrC Catalogs alternated in syncing is likely a culprit here - moving to Lightroom Classic

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1 reply

VMPPhotoAuthor
Participating Frequently
September 11, 2023

I considered that but the issue happens with events from the same year in the previuos catalog that I have synced.  For example, both of these weddings above took place the very same year 2022 - and there are no conflicts with anything from 2023 which is my current year catalog. 

When going through the troubleshooting phase last year (It was happening with 2021 while current was 2022) one of the steps that I took was removing all previous sync data and manually deleting and clearing all other collections in both LRC and LR.  I then made a new 2022 catalog and imported all of the photos up to that point in and then continued on. By the end of 2022 I had no sync errors and the beaitufl check mark on the cloud.  Now this far into 2023, I'm having these preview issues in the old 2022 collections.  A side effect of tthis bug is that my LRC2023 catalog is forever syncing as the cloud is constantly swapping the smart previews.