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Lightroom continually crashes

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Every time I try to work on a photo Lightroom 8.1 and Lightroom Classic 14.1 crash. I´ve followed several steps:

1. Reset preferences

2. Run as admin

3. Update GPU to High performance.

but still its not working

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

Windows

F

fiaaa_1399Author

Participant

Hi there,

after reading the answers at other discussions in this forum (thank you!) I managed to solve this issue. I changed the GPU presets to "use GPU processor: OFF".

Edit-> presets -> performance -> use graphic processor -> off

and it worked 🐵

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johnrellis

Legend

"DirectX: NVIDIA GeForce GT 630M (23.21.13.9077)"

Install the latest driver (three months newer, but still from 2018):

https://www.nvidia.com/en-us/drivers/details/132841/

That may help. But as dj_paige noted, your graphics process is very old and barely meets the minimum required amount of graphics memory (2 GB).

Note that the AI commands (AI masking, Remove, Denoise, Lens Blur) inexplicably ignore the setting of Use Graphics Processor, so they may continue to run very, very slowly, working incorrectly, or crash your LR.

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johnrellis

Legend

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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fiaaa_1399Author

Participant

Here you are:

Lightroom Classic-Version: 14.0.1 [ 202410161356-30922cfc ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.19045
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 2,2GHz
SQLite-Version: 3.36.0
CPU-Auslastung: 2,0%
Stromquelle: Angeschlossen
Integrierter Speicher: 8077,7 MB
Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 20,4MB / 1990,0MB (1%)
Für Lightroom verfügbarer phys. Speicher: 8077,7 MB
Von Lightroom verwendeter phys. Speicher: 988,5 MB (12,2%)
Von Lightroom verwendeter virtueller Speicher: 1056,0 MB
Anzahl GDI-Objekte: 663
Anzahl BENUTZER-Objekte: 2142
Anzahl Prozess-Handles: 1628
Cache-Speichergröße: 219,8MB
Interne Camera Raw-Version: 17.0 [ 2043 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX
Virtueller Speicher in Camera Raw: 44MB / 4038MB (1%)
Physischer Speicher in Camera Raw: 45MB / 8077MB (0%)

Cache1:
NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB

Cache2:
m:219,8MB, n:0,0MB

U-main: 92,0MB

DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Standardvorschaugröße: 1920 Pixel
Monitore/Anzeigegeräte: 1) 1920x1080
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: NVIDIA GeForce GT 630M (23.21.13.9077)
Anfangsstatus: GPU für die Anzeige wird standardmäßig unterstützt
Benutzerpräferenz: Automatisch
HDR in Bibliothek aktivieren: AUS

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: C:\Users\User\Pictures\Lightroom\Lightroom Catalog.lrcat
Einstellungen-Ordner: C:\Users\User\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Flickr

Config.lua-Flags:

Audio- und Videoinformationen: Ladevorgang läuft

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dj_paige

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You have a 12 year old GPU, I am not surprised that LrC crashes. You can try updating to the latest driver; but if that doesn't help you will likely need a new GPU that meets the LrC specifications.

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jürgent35103191

Participant

Check the device manager for an active on-chip GPU. Deactivating it seems to have solved my constant crash problems. Don't now how it got active anyway.

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fiaaa_1399Author

Participant

Appartently the last update is not possible to be installed. Can anybody help, what can I do?

Device specifications:

Gerätename DESKTOP-7P7D5PS
Prozessor Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz 2.30 GHz
Installierter RAM 8,00 GB (7,89 GB verwendbar)
Geräte-ID 4826C978-22F0-48B9-A900-EA1A2AEEF58F
Produkt-ID 00325-80000-00000-AAOEM
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

System:

Edition Windows 10 Home
Version 22H2
Installiert am ‎06.‎10.‎2021
Betriebssystembuild 19045.5247
Leistung Windows Feature Experience Pack 1000.19060.1000.0

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