Skip to main content
larryd81004642
larryd81004642
Participant
August 21, 2017
Question

Lightroom crash when syncing images to CC

  • August 21, 2017
  • 1 reply
  • 1156 views

I have a new collection I am trying to sync to the cloud.  It synced almost 400 (of the 1100) images and then crashed.  When it crashes I get the windows dialog "Application has stopped working".  At this point when I launch Lightroom (2015.12) it syncs a few images and crashes again.  It's not a specific image because a few images correctly sync each time.  It is trying to upload, not download.  I have removed the Sync.lrdata file and restarted LR.  When I do that it counts down to the number previously synced, syncs a few and crashes. 

I turned off sync for one other collection so this is the only collection I am trying to sync. 

There are some videos in this collection but I assume that shouldn't be an issue.

I have collected a sync log.  I edited it to remove my name and replace it with "myname".

Here is a link: lrsync_log-2_edited.html.pdf - Google Drive  

Suggestions?

    This topic has been closed for replies.

    1 reply

    K
    KerinFors
    Participating Frequently
    October 18, 2017

    I have the same problem. I posted separately before seeing this but have also not received any response. Did you work out a solution? It has been happening to me for the last fortnight and made Lightroom mobile sync completely unusable

    S
    Adobe Employee
    simonsaith
    Adobe Employee
    October 19, 2017

    Which version of Lightroom? on What platform? Did you submit the crash report with your email address to Adobe (assuming you are running the latest Lr Classic CC)?

    K
    KerinFors
    Participating Frequently
    October 19, 2017

    Actually I realised after rereading this that the issue may not be exactly the same. My problem is with mobile sync rather than CC. I started a new thread here Re: Lightroom Class CC crashes every time try and sync to mobile

    which also includes the top half of the crash report.

    Basically running on iMac, High Sierra - though problem started a day or so before upgrading. Have latest Lighttrrom Classic CC, although it was happening in 2015.12.  Did buy a new iphone8 plus running iOS 11 bit, again, problem started day before that.

    Mobile sync has been working fine past few months  now it’s unusable

    did send crash report - set automatically so probably received it multiple times

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices