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MainelySteve
Participant
December 3, 2016
Question

Lightroom crashes in Windows 10 when adding photos

  • December 3, 2016
  • 2 replies
  • 538 views

I just bought an HP 360 spectre with Windows  10. I have a MAC that I have been using for sometime using lightroom.  My photos are on a network external drive. I am trying to add my photos to lightroom on my Windows 10. It keeps crashing(Lightroom has stopped for unknown reason) and I have to close it and start it back up... Any reason why this is happening. I don't see anything to debug to see what is going on. Any ideas to keep Lightroom running during the import?

Steve

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2 replies

Participant
May 20, 2017

Did steve ever get his problem solved?

dj_paige
Legend
December 3, 2016

You didn't say what version NUMBER of Lightroom you are using. Please go to Help->System Info and report the version NUMBER of Lightroom.

MainelySteve
Participant
December 3, 2016

The latest I have is Lightroom version: CC 2015.7 [ 1090788 ]

dj_paige
Legend
December 4, 2016

Try turning off the GPU acceleration. Go to Preferences and then click on the Performance tab, then uncheck the box.