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phillipc36443274
phillipc36443274
Participating Frequently
October 30, 2024
Question

Lightroom crashes selecting mask

  • October 30, 2024
  • 2 replies
  • 438 views

Ever since I updated to the latest version of Lightroom (14.0.1) every time I select mask it crashes immediately. Is this a known issue and is there a fix? If not what version would I need to roll back to to get the previous mask option?

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2 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 31, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

I would be immediately suspicious of your video card. More information is needed here:
Dedicated GPU memory used by Lightroom: 24.7MB / 984.5MB (2%) indicates you only have 1 GB of vram. 

If accurate, your video card does not meet the spec.  https://helpx.adobe.com/lightroom-classic/system-requirements.html

Can you provide more information on video card (s) in your system?

Rikk Flohr: Adobe Photography Org
phillipc36443274
phillipc36443274Author
Participating Frequently
October 31, 2024

It doesn't give me a crash report, just goes to the creative cloud diagnostics screen. After clicking on check system it says no issues found.

KR Seals
Community Expert
KR SealsCommunity Expert
Community Expert
October 30, 2024

Are you on Mac or PC?

Some of these type of crashes have been solved by resetting the Lightroom Preferences.

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
phillipc36443274
phillipc36443274Author
Participating Frequently
October 30, 2024

PC, Windows 10

Here is the system info from Lightroom:

 

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 2
Processor speed: 2.9GHz
SqLite Version: 3.36.0
CPU Utilisation: 5.0%
Power Source: Plugged In
Built-in memory: 15293.6 MB
Dedicated GPU memory used by Lightroom: 24.7MB / 984.5MB (2%)
Real memory available to Lightroom: 15293.6 MB
Real memory used by Lightroom: 823.9 MB (5.3%)
Virtual memory used by Lightroom: 820.4 MB
GDI objects count: 742
USER objects count: 2421
Process handles count: 1837
Memory cache size: 636.2MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 2
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 94MB / 7646MB (1%)
Camera Raw real memory: 95MB / 15293MB (0%)
Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
Cache2:
m:636.2MB, n:0.0MB
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