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Lightroom crashes selecting mask

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Ever since I updated to the latest version of Lightroom (14.0.1) every time I select mask it crashes immediately. Is this a known issue and is there a fix? If not what version would I need to roll back to to get the previous mask option?

Windows

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Rikk Flohr-Retired

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

I would be immediately suspicious of your video card. More information is needed here:
Dedicated GPU memory used by Lightroom: 24.7MB / 984.5MB (2%) indicates you only have 1 GB of vram.

If accurate, your video card does not meet the spec. https://helpx.adobe.com/lightroom-classic/system-requirements.html

Can you provide more information on video card (s) in your system?

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Rikk Flohr: Adobe Photography Org

phillipc36443274Author

Participating Frequently

It doesn't give me a crash report, just goes to the creative cloud diagnostics screen. After clicking on check system it says no issues found.

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KR Seals

Community Expert

Are you on Mac or PC?

Some of these type of crashes have been solved by resetting the Lightroom Preferences.

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Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

phillipc36443274Author

Participating Frequently

PC, Windows 10

Here is the system info from Lightroom:

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.19045

Application architecture: x64

System architecture: x64

Logical processor count: 2

Processor speed: 2.9GHz

SqLite Version: 3.36.0

CPU Utilisation: 5.0%

Power Source: Plugged In

Built-in memory: 15293.6 MB

Dedicated GPU memory used by Lightroom: 24.7MB / 984.5MB (2%)

Real memory available to Lightroom: 15293.6 MB

Real memory used by Lightroom: 823.9 MB (5.3%)

Virtual memory used by Lightroom: 820.4 MB

GDI objects count: 742

USER objects count: 2421

Process handles count: 1837

Memory cache size: 636.2MB

Internal Camera Raw version: 17.0 [ 2043 ]

Maximum thread count used by Camera Raw: 2

Camera Raw SIMD optimization: SSE2

Camera Raw virtual memory: 94MB / 7646MB (1%)

Camera Raw real memory: 95MB / 15293MB (0%)

Cache1:

NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:

m:636.2MB, n:0.0MB

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