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Ainjel
Participant
April 17, 2024
Question

Lightroom Crashing

I could be scrolling through photos for 2 seconds or editing a photo for 5 minutes, nothing specific happening, and lightroom crashes. It's done it 100 times yesterday and today. It'll either freeze and say not responding, or it will just close out completely. I have never had this issue before. 

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    4 replies

    dj_paige
    dj_paige
    Legend
    April 17, 2024

    Please show us the top 50 lines or so, down to the GPU Information, and not the rest of that gibberish, from the menu command Help->System Info.

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    April 17, 2024

    We’ve reviewed the email address you use with this forum and found no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s?

    This is most likely a GPU driver issue. 

     

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    Rikk Flohr: Adobe Photography Org
    AinjelAuthor
    Participant
    April 25, 2024

    Yes, a crash report popped up many times. Sometimes it wanted me to type in it and sometimes it popped up saying they were sending a crash report. This is still happening. 

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    April 25, 2024

    The next time you see a crash report appear, fill it out, and then take a screenshot and post it here please. 

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    Rikk Flohr: Adobe Photography Org
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