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maryd59954775
Participant
Nov 27, 2024 8:40 PM UTC
Question

Lightroom Crashing at start

I recently updated to Mac Os 15.1.1 (24B91). Now my lightroom classic quits upon start up. It doesn't even open the app. it just shows the startup screen then immediately shuts down. I tried uninstalling it and reinstallingn it via the creative coud app, but it still doesn't work. Any help please? 

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4 replies

Sameer K
Community Manager
Community Manager
Nov 27, 2024 9:05 PM UTC

Hey, @maryd59954775. Welcome to the Lightroom Community. I'll need more information to help you figure this out. I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

 

In addition to Lightroom crashing, check the Processes in the Activity Monitor (macOS) for unexpected read/write operations.

To begin troubleshooting, test some variables like:

  • Unplug any external peripherals & use wired input devices.
  • Unplug external drives.
  • Temporarily, unplug extra displays & only keep one active at a time.

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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maryd59954775
Participant
Nov 28, 2024 5:45 PM UTC

there is no crash report. here is a screen recording of what happens: https://www.loom.com/share/f569bea97d804ea585d08998bda42bf0?sid=4448d7a6-4e51-4bef-9229-04c6c57c497e

 

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maryd59954775
Participant
Nov 29, 2024 7:52 PM UTC

@Sameer K there is no crash report. here is a screen recording of what happens: https://www.loom.com/share/f569bea97d804ea585d08998bda42bf0?sid=4448d7a6-4e51-4bef-9229-04c6c57c497e

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