Participant

Question

Lightroom crashing for no reason

Forum|Forum|7 years ago
February 1, 2019
12 replies
666 views

Basically I start lightroom classic (8.1) I cant even import photos and it crashes. Ive uninstalled all programs and CC and reinstalled them all. Im running the latest drivers and still no luck. Its frustrating as I use this for 80-90% of my editing.

This topic has been closed for replies.

GoldingD

Legend

Still broken?

Based on a recent discussion, a lesson learned, a new question to ask.

When you installed the software, what did you install, and in what order?

Specifically, did you install the Adobe Creative Cloud Desktop application first? Then installed the rest via the Adobe Creative Cloud Desktop Application?

GoldingD

Legend

To disable use of the GPU when you cannot actually

http://lightroom-blog.com/2015/05/19/turning-off-lightrooms-gpu-preferences-even-when-crashing-on-startup/

M

MohamedAlwazzan

Participant

same problem, sometimes it hangs for long without the ability to click on anything then it suddenly crash for no reason. sometimes this hap after i take a photo with the lightroom camera also

GoldingD

Legend

MohamedAlwazzan wrote
same problem, sometimes it hangs for long without the ability to click on anything then it suddenly crash for no reason. sometimes this hap after i take a photo with the lightroom camera also

To get better responses from the other members of this forum, please be advised to create your own discussion

Give it a nice descriptive title like LR Classic CC v8.1 Crashes for no reason.

In the body of the discussion describe your problem, describe when it occurs, describe what you were doing in LR when it occurred.

Also, any screenshots of what you were doing

any screen shot of any error message

And to get ahead of the curve, as several of the members will ask. In Lightroom, click on Help, click on System Information, click on Copy. Paste results into your reply.

Just Shoot Me

Legend

If this just started, you were using LR 8 or 8.1 prior without problems, then it is a Hardware fault. Something has changed, gone bad, with the hardware in your system.

A

AxelMatt

Community Expert

Have you tried to deactivate the GPU support?

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

Adobe Lightroom GPU Troubleshooting and FAQ

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

GoldingD

Legend

When you get in touch with Adobe, several things they may try. You of course may want to know.

login to your computer as the local administrator. See if LR works.

create a new computer user acoount, login as that user, see if LR works.

GoldingD

Legend

And I should have inquired, have you tried bringing up the Adobe Creative Cloud Desktop app, sign out, the sign in? That is actually a step that occasionally fixes odd start behavor.

Lightroom doesn't launch or closes automatically after splash screen

GoldingD

Legend

And was this an upgrade? Does installing the older version work?

GoldingD

Legend

FAQ: How do I contact Adobe Support?

GoldingD

Legend

When you uninstalled the programs, did you then run thevAdobe Creative Cloud Cleaner a Tool?

Use the Creative Cloud Cleaner Tool to solve installation problems