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Lightroom: Crashing with GPU acceleration on (AMD Radeon driver 17.4.4)

Forum|Forum|8 years ago
May 8, 2017
78 replies
2912 views

I am getting more and more frustrated with Lightroom. The app seems to be slower and slower, freezing often and the latest updates of Lightroom and my Radeon drivers make it now crash whenever I go to the develop module. Turning off GPU acceleration solves the crashing, but makes Lightroom even slower and that is really terrible. Are there any plans to improve this? I am seriously looking for alternatives now.

Desktop

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Correct answer J453

See: https://helpx.adobe.com/lightroom/kb/rollback-driver-amd-issue.html

We're working with AMD to try and correct this problem. We have also identified the following procedure as a potential workaround:

Launch the "AMD Settings” utility software included as part of the AMD Radeon Software Crimson ReLive Edition 17.4.4. Click on the Gaming tab, then clicking on the Global Settings tab, then click on "Wait for Vertical Refresh" and set it to "Always on". Quit the "AMD Settings” utility. Then relaunch Lightroom and Lightroom would seem to work fine without crashing the AMD GPU driver (*).

* If you later toggle the "Wait for Vertical Refresh" settings back and set it to factory default value "Always off", Lightroom will continue to work without crashing. So it seems the actual value of "Wait for Vertical Refresh” does not matter, but the act of toggling the "Wait for Vertical Refresh” in the first place seems to change some hidden driver factory default settings that would make the Lightroom crash disappear.

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FeedbackCommunityMember

Inspiring

I have the same problem but I have an NVIDIA GeForce GT440.... in the develop mode.... Crashapp in lightroom

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FeedbackCommunityMember

Inspiring

This old problem came back to my PC now. LR Classics Main Window turns black when switching from E to D(evelop) mode. Graphics adapter is an AMD R7 360, graphics driver and LR are up to date. Workaround as previously described (Vertical sync setting in Radeons Software) did not help. The workflow speed is affected, because some tools (radial filter etc) are slower without hardware acceleration.

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Arnie47

Known Participant

At my system (AMD RX470) this AMD update doesn't solve the issue and Lightroom crashes when switching to the development module (with GPU acc on)

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simonsaith

Adobe Employee

Thanks for the confirmation with the AMD 17.7.1 driver fix, David.

johnrellis

Legend

AMD has released Radeon Software Crimson ReLive Edition 17.7.1, which according to its release notes:

"Fixed an issue causing crashes with Adobe Lightroom CC 2015.10"

So at least some of the recent crashes with AMD drivers were caused by bugs in the driver, not LR.

davescm

Community Expert

AMD have fixed the issue in the 17.7.1 release of their video driver. So it was not Adobe's to fix.

davescm

Community Expert

Thanks Jeff - For some reason I missed the workaround.
However today AMD released 17.7.1 and the issues appears gone (it is mentioned in the AMD release notes as fixed)
Dave

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FeedbackCommunityMember

Inspiring

This workaround corrected the issue for me as well.

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geoffdeck

Participating Frequently

Well hey, it looks like Affinity announced a LightRoom Competitor. I am betting it'll be done way before Adobe even bothers trying to fix these issues.
https://twitter.com/macaffinity/status/879282199551463425

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geoffdeck

Participating Frequently

Well hey, it looks like Affinity announced a LightRoom Competitor. I am betting it'll be done way before Adobe even bothers trying to fix these issues.
https://twitter.com/macaffinity/status/879282199551463425

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