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sqdw
sqdw
Participant
May 8, 2017
Answered

Lightroom: Crashing with GPU acceleration on (AMD Radeon driver 17.4.4)

  • May 8, 2017
  • 78 replies
  • 2912 views
I am getting more and more frustrated with Lightroom. The app seems to be slower and slower, freezing often and the latest updates of Lightroom and my Radeon drivers make it now crash whenever I go to the develop module. Turning off GPU acceleration solves the crashing, but makes Lightroom even slower and that is really terrible. Are there any plans to improve this? I am seriously looking for alternatives now.
    This topic has been closed for replies.
    Correct answer J453
    See: https://helpx.adobe.com/lightroom/kb/rollback-driver-amd-issue.html

    We're working with AMD to try and correct this problem. We have also identified the following procedure as a potential workaround:

    Launch the "AMD Settings” utility software included as part of the AMD Radeon Software Crimson ReLive Edition 17.4.4. Click on the Gaming tab, then clicking on the Global Settings tab, then click on "Wait for Vertical Refresh" and set it to "Always on". Quit the "AMD Settings” utility. Then relaunch Lightroom and Lightroom would seem to work fine without crashing the AMD GPU driver (*).

    * If you later toggle the "Wait for Vertical Refresh" settings back and set it to factory default value "Always off", Lightroom will continue to work without crashing. So it seems the actual value of "Wait for Vertical Refresh” does not matter, but the act of toggling the "Wait for Vertical Refresh” in the first place seems to change some hidden driver factory default settings that would make the Lightroom crash disappear.

    78 replies

    Show previous replies
    J
    J453
    Legend
    May 16, 2017
    It may help if we could see your Lightroom System Info. Launch Lightroom, and select Help > System Info... and copy/paste the text in a reply.
    B
    bob frost
    Inspiring
    May 14, 2017

    Go back to the previous driver that worked! A while ago even Adobe was publicly recommending that PLR users avoided the latest NVidia drivers until NVidia cured a new problem. New graphics drivers cure some problems and sometimes create others!!

    Bob F

    B
    bob frost
    Inspiring
    May 14, 2017

    On Windows, if you right-click on the driver in Device Manager and click on Properties, you can select Driver and below on the menu you have the choice of rolling back or uninstalling the driver. With NVidia drivers you have the choice of a clean install when reinstalling - don't know about AMD.


    Bob Frost

    A
    Arnie47
    Known Participant
    May 14, 2017
    Have the same issue after updating the Radeon driver. Has anyone found a way to downgrade the AMD graphics card driver?
    M
    Mike Katz
    Participating Frequently
    May 9, 2017
    Me too, Radeon R9 390. Have to turn off acceleration. And Lightroom is getting slower and slower anyway.
    sqdw
    sqdwAuthor
    Participant
    May 9, 2017

    Hi,

    actually this started happening after I updated my graphics driver to the latest version (17.4.4). My system is Intel Core i5-4460, 16GB RAM (Kingston DDR3 2666MHz CL11), Asus Z97-PRO, Radeon R9 280 3GB. Any other information that would be helpful?

    Thanks,

    Tomas

    V
    Adobe Employee
    Venkatesh Penjuri
    Adobe Employee
    May 9, 2017
    Hi Tomáš,

    I suspect this is because of the graphic drivers. Is your graphic drivers updated?  Also I would like to know your system configuration. 

    Thanks
    Venkatesh PenjuriAdobe Lightroom Team
    C
    clgjerde
    Participant
    May 8, 2017
    I had the same problem after a recent AMP 5700 driver update. I also turned off the graphics card booster option.
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