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Participating Frequently
March 22, 2018
Answered

Lightroom crushing every time I open it

  • March 22, 2018
  • 1 reply
  • 665 views

Every time I try to open Lightroom it crashes many times before it opens. What do I do? Also would be nice if I could talk person to person about it as I'm paying monthly £10 to use it. I remember there use to be 24/7 help and support. What happened to it?

    This topic has been closed for replies.
    Correct answer dj_paige

    Lightroom version: CC 2015.1

    License: Creative Cloud

    Operating system: Mac OS 10

    Version: 10.13

    Application architecture: x64

    Logical processor count: 8

    Processor speed: 2.3 GHz

    Built-in memory: 16,384.0 MB

    Real memory available to Lightroom: 16,384.0 MB

    Real memory used by Lightroom: 1,177.0 MB (7.1%)

    Virtual memory used by Lightroom: 7,441.5 MB

    Memory cache size: 1,072.9 MB

    Maximum thread count used by Camera Raw: 4

    Camera Raw SIMD optimization: SSE2,AVX

    Displays: 1) 1680x1050


    Your version of Lightroom is too old to run on your MAC OS X 10.13 operating system.

    You need to update Lightroom to the current version. Since you are a Creative cloud subscriber, this is free for you.

    You should be able to do this update by Help->Update or by using the Adobe Creative Cloud Manager application.

    1 reply

    dj_paige
    Legend
    March 22, 2018

    janar75216112  wrote

    Every time I try to open Lightroom it crashes many times before it opens.

    Give us details. Lots and lots of details. Things like:

    • Version NUMBER of Lightroom. We need the NUMBER and not words like "current" or "up-to-date"
    • Operating system version number
    • Exactly what happens, what do you see on your screen when this happens. Please quote the exact unedited word-for-word error message.
    • Anything else that might be relevant.
    Participating Frequently
    April 3, 2018

    Hi there,

    Lightroom Version- 2015 that’s all I can find

    Operating system version-[cid:23657ED1-C912-4A0A-9627-62930329543C]

    What happens- the window pops up saying Lightroom quit unexpectedly many many times

    dj_paige
    Legend
    April 3, 2018

    You should be able to upgrade your Lightroom to Lightroom Classic CC if you have subscribed and are running Lightroom CC 2015. In Lightroom, please go to Help->System Info and report the information on the first 5 lines of the box that appears.