Lightroom drag and drop not working

This still isn't working or there is a bug stopping this.   drag does not work.  Windows 10 here.  latest updates. 2025-11-02.  

Why even try to make new advanced AI features when you can't get the absolute basics right?  13.9K views on this thread.   I'd say you have a major problem.

Your phone support options are not working well.  I was disconnected for pressing * after your automated voice said to press * to hear the options again. Phone support is different each time called.  Went through this three times because each time a different chain of events happens.

"To serve you faster, you may provide your Adobe ID so that we can identify your account if you were calling from a cell phone please press one to receive a text Texas sent. Please check your phone for a text from Adobe and reply with your account ID once done press any key to continue Thank you for providing your Adobe ID one moment while we look up your information For questions about your Adobe account like billing redemption, codes or cancellation for products other than stock press one if you need help downloading installing activating or using your Adobe product press two if you're all right help with your product if you have a monthly or yearly subscription or an Adobe trial account press one if you bought your product with the OK for help with the product on your Mac or Windows computer press one for help with your mom OK, what product can we help you with choose from the following nine options for photography, including Photoshop and Lightroom press one for act If you were calling from a mobile device to save time, we can text you a link to the number you were calling from to find out more information about generative AI press one to receive a text on this number. Standard messaging rates will apply or remain on the line for the next available agent. You have reached us outside of our business hours. Please try again during our published business hours and you will be happy to assist you as always you may reach us on chat forms at adobe .com/get support thank you for calling Adobe. Thank you for using Adobe goodbye"

PLEASE remove the annoying trumpet hold music? Something not ear piercing.

One day, we can all leave Adobe.

I had the same problem. I just turned my computer off and on again and the problem was solved.

Is this topic still open? I'm also having this issue. I can technically drag the photos around, but the collections show with a "no" symbol (circle & slash) when I try to drop into them. I have shut down my computer multiple times and reset preferences and none have made any difference. My mobile isn't connected to the computer. 

Dragging from the desktop into Lightroom Library wouldn't work until I disconnected my mobile phone from the laptop!

I can't dray and drop to collections or any othe folders

"I can not drag and drop to move files or to put into collection as of the last update 9.4.  And I am dragging from the center of the thumbnail."

First troubleshooting steps to figure out what's going wrong:

- Try making a new collection -- can you drag into that?

- Right-click one of the problem collections and do Set As Target Collection. Then right-click one of the problem photos and do Add To Target Collection.  Does that work?

- Try making a new test catalog, import a few photos into it, and make a new collection -- can you drag photos into that?

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I can not drag and drop to move files or to put into collection as of the last update 9.4.  And I am dragging from the center of the thumbnail.

You have to drag photos within LR by dragging from the center of the thumbnail itself, not the grey border around it. (This is a long-time misfeature of LR that trips up many people.)

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