Lightroom Enhance Unavailable

Forum|Forum|1 year ago
May 1, 2024
4 replies
1693 views

I'm getting two different error messages when I try to use Lightroom's Enhance tool to AI Denoise my images. I've used this for hundreds of photos and it's never been an issue before, but I am now getting messages about "unsupported hardware" and incompatibility with the photo format (I'm editing CR2s and CR3s). I've attached screenshots of both messages and of my hardware information.

macOS

GoldingD

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And regarding this error

The in camera RAF, what size? the normal, or perhaps MRaw or SRaw? etc.

LrC AI DeNoise only supports the Normal Canon RAW.

johnrellis

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Regarding this error:

I recommend deferring on this until you resolve the previous error first.

The error occurs when you try to apply Denoise to an image that's not a normal raw, such as a JPEG, TIFF, or a reduced-resolution raw format that some cameras can optionally produce (e.g. Canon Mraw or Sraw). These reduced-resolution raw formats will have pixel dimensions smaller than the maximum dimensions of the camera.

So triple-check you're editing a raw file by looking at the file name in the Metadata panel, and make sure you haven't set a reduced-resolution option in the camera.

johnrellis

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Regarding this error:

1. Restart your computer.

2. If you still get the error, go to Preferences > Performance. It should show Use Graphics Processor set to Auto, e.g.

If you can't set it to Auto, then post a full-resolution screenshot (not a phone pic) of the Preferences > Performance window.

C

Caroline28308464bij0Author

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johnrellis

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Obviously your M2 Max is supported. But sometimes LR gets confused. Try forcing LR / Camera Raw to re-evaluate the computer's GPU capabilities by deleting the file "Camera Raw GPU Config.txt" as described in steps 2-5 here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-3