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johnrellis
Legend
July 15, 2018
Answered

Lightroom: Fails to import some valid scanned TIFFs created by Mac Image Capture

  • July 15, 2018
  • 33 replies
  • 722 views
When LR tries to import some scanned TIFFs created by Mac Image Capture, the import fails with "The file uses an unsupported compression algorithm".  The problem is that LR doesn't implement the representation used by Image Capture with these TIFFs: JPEG compression, 4 samples per pixel (RGB + Alpha), and PhotometricInterpretation = RGB.

For some reason, Image Capture uses this representation on crops with non-zero angles, such as those created by the very useful feature Auto Selection: Detect Separate Items, which identifies and separates multiple photos being scanned.

Here's such a TIFF: 
https://www.dropbox.com/s/ks57ijejfuvjcbp/Image-Capture-Angle.2018.07.14.tiff?dl=0

Many programs correctly read this TIFF: Preview (Mac), Gimp (Mac), Photos (Mac), Safari (Mac), Photos (Windows 10), Paint (Windows 10).

Unfortunately, there's a longstanding bug in Photoshop that incorrectly reads this representation: 
https://feedback.photoshop.com/photoshop_family/topics/scans-not-working-in-photoshop

There are (at least) two workarounds:

1. In Image Capture, save the scans with non-zero angles as JPEGs rather than TIFFs.  These TIFFs use JPEG compression anyway, so there is no advantage to using TIFF over JPEG.

2. Open the TIFF in another program and save it with a different compression algorithm (e.g. none or LZW). 

Unfortunately, you can't use Preview to export as a TIFF, since it seems to have a bug in its Export / Save that ignores the setting Compression = None.  But since the TIFF is already using JPEG compression, simply use Preview to export it as a JPEG, and in this case you won't suffer any additional loss in quality.

Tested with LR 7.4 / Macos 10.13.5. But this problem has been in LR for years, based on reports in the forums.
This topic has been closed for replies.
Correct answer simonsaith
From the bug report, our developer reported that the problematic TIFF files are compressed with lossy JPEG compression. This type of lossy TIFF compression is not supported by Lightroom/ACR. The bug is marked closed/won't fix.

One workaround is to re-save the lossy compressed TIFF from Photoshop, and then the result can be imported into Lr.

33 replies

johnrellis
Legend
March 15, 2019
As described above, Photoshop is also buggy reading these files: 
https://feedback.photoshop.com/photoshop_family/topics/scans-not-working-in-photoshop

The two workarounds described above: Save the images as JPEGs rather than TIFFs, or use a third-party program like XnConvert or Imagemagick to convert the TIFFs to uncompressed or LZW compression.
Inspiring
March 15, 2019
It is not a proper solution. You can open these files in Photoshop, but - in my case, at least - it is not properly displayed. Roughly one quarter of the right side part of the picture is destroyed. It is a repeatable issue on every scanned image. Surely I am able open the same pictures using other software without any issue.
simonsaithCorrect answer
Adobe Employee
March 15, 2019
From the bug report, our developer reported that the problematic TIFF files are compressed with lossy JPEG compression. This type of lossy TIFF compression is not supported by Lightroom/ACR. The bug is marked closed/won't fix.

One workaround is to re-save the lossy compressed TIFF from Photoshop, and then the result can be imported into Lr.
johnrellis
Legend
March 15, 2019
Lyle, Mike, and Czarek: Make sure to click Me Too in the upper-right corner. Right now, there's just one Me Too (me) -- the  more people who vote on the topic, the more likely Adobe will pay attention.
Inspiring
March 14, 2019
Any news in that topic? After 8 months still doesn't work...
Michael Naylor
Participating Frequently
March 9, 2019
Well its important to, as I've just scanned 500 images and I don't want to do that again. Nor do I want convert each image manually.

WORKAROUND:  Install XnConvert from the Apple App Store. It will batch convert and its FREE!
johnrellis
Legend
February 14, 2019
Thanks for the update. The use-case I identified above has a low-impact workaround, so it's not important to me personally. 
Rikk Flohr_Photography
Community Manager
February 14, 2019
Apologies John,

This issue is not fixed. There is no ETA for a fix.
Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
February 13, 2019
I've pinged the team, John. 
Rikk Flohr: Adobe Photography Org
johnrellis
Legend
February 12, 2019
Unfortunately, the sample file linked above still gets an error when importing: