Skip to main content
mossandmeadowcreativeco
mossandmeadowcreativeco
Participant
August 9, 2023
Question

Lightroom glitch - heal tool

  • August 9, 2023
  • 2 replies
  • 419 views

Hello! I am a private photo editor, and I work mainly with Lightroom catalogs with smart previews only from my clients. My Lightroom Classic is completely up to date, and I work on a Macbook Pro M1 2020. I am noticing a glitch happening with the heal/clone/content aware tools where sometimes it shows a green or black box where I used the tools, and this affects the whole image making it darker until I remove the heal/clone and re-do it. This causes an issue for some of my clients having to go in and re-do the healing when they receive their catalogs back. Is this a known issue or something that can be fixed/worked around?

This topic has been closed for replies.

2 replies

GoldingD
GoldingD
Legend
August 9, 2023

Are you applying heal /clone/content after creating a mask?

 

mossandmeadowcreativeco
mossandmeadowcreativecoAuthor
Participant
August 9, 2023

Sometimes, but not in all cases.

johnrellis
johnrellis
Legend
August 9, 2023

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
August 9, 2023

Are you clients sending you lossy-compressed Smart Previews? It would be helpful if you could obtain the following for us to review:

 

  1.  Original DNG file from your customer
  2.  A single-image catalog containing the DNG from item 1 (in Smart Preview form) as a customer might have sent it to you.

 

There was a bug in the past where lossy-compressed DNGs could exhibit artifacts when using Heal. this bug was fixed quite a while ago. 

 

It would also be nice to know both your and your client's current Lightroom version number. 

 

Thanks. 

Rikk Flohr: Adobe Photography Org
mossandmeadowcreativeco
mossandmeadowcreativecoAuthor
Participant
August 9, 2023

This happens with several clients, not just one - and I also see it sometimes within the catalog. I am not sure about lossy-compressed; they are sending me an exported Lightroom Catalog with Smart Previews (no raws). 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices