"Lightroom has encountered problems reading this video" - This is new

Forum|Forum|5 years ago
January 26, 2021
1 reply
1450 views

Just started today and can't access any videos using Classic CC. Just a grey screen an the message above in the title.

I'm on current version 10.1.1, have reset preferences and restarted with no help.

Anyone else having problems like this?

Thanks

This topic has been closed for replies.

Correct answer Pauly 6 String

Using 10.1.1 which I am now re installing to see if that helps. Could not get video cache to purge. Just sat there all night

Updtae: No help

File types are mostly mp4 and mov

Yes it is the actual wording of error message.

It is all my videos so doubt they would have been all corrupted at once.

So, added a restart to the list and they are working now.

dj_paige

Legend

What is your operating system version NUMBER?

What file type are these videos?

Is your title the actual unedited word-for-word error message? This would indicate that the files are corrupted and you need to restore the file from your backups.

P

Pauly 6 StringAuthor

Participant

Using 10.1.1 which I am now re installing to see if that helps. Could not get video cache to purge. Just sat there all night

Yes it is the actual wording of error message.

It is all my videos so doubt they would have been all corrupted at once.

P

Pauly 6 StringAuthor

Participant

Using 10.1.1 which I am now re installing to see if that helps. Could not get video cache to purge. Just sat there all night

Updtae: No help

File types are mostly mp4 and mov

Yes it is the actual wording of error message.

It is all my videos so doubt they would have been all corrupted at once.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded