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Jen Hearn
Jen Hearn
Participant
December 10, 2016
Answered

Lightroom Install Fails- iMac

  • December 10, 2016
  • 2 replies
  • 709 views

I've been following posts reporting a similar issue, but the fix posted is only for Windows. 

So I tried to install the latest LR yesterday.  It starts to download but fails 1/2 way through.

I am now unable to access LR. 

When I go through the error log, I'm seeing this as the issue: 

Exit Code: 7 - Unable to complete Silent workflow.

ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Helpers/DynamicLinkMediaServer/application/dynamiclinkmediaserver.app/Contents/amecommand.app/Contents/Dictionaries"(Seq 451)

    This topic has been closed for replies.
    Correct answer xcivimages

    I solved this by uninstalling Lightroom and then installing again from within the CC control panel.

    Run this:

    /Applications/Adobe Photoshop CC 2017/Uninstall Adobe Photoshop CC 2017

    (or similar path for whichever version is currently there)

    Note: this was on my laptop which did not have any important data on it - although I don't appear to have lost either catalog or preferences - I recommend backing up first just in case.

    2 replies

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    December 11, 2016

    Download and install 6.0 and/or the 6.8 update from here: Install Photoshop Lightroom

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    xcivimagesCorrect answer
    Participant
    December 11, 2016

    I solved this by uninstalling Lightroom and then installing again from within the CC control panel.

    Run this:

    /Applications/Adobe Photoshop CC 2017/Uninstall Adobe Photoshop CC 2017

    (or similar path for whichever version is currently there)

    Note: this was on my laptop which did not have any important data on it - although I don't appear to have lost either catalog or preferences - I recommend backing up first just in case.

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    December 11, 2016

    xcivimages schrieb:

    Run this:

    /Applications/Adobe Photoshop CC 2017/Uninstall Adobe Photoshop CC 2017

    Please note that this path is for Photoshop, not for Lightroom!

    You should correct this to not mislead other forum users.

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    xcivimages
    Participant
    December 11, 2016

    My bad!!

    A moment of brain fade.  Sorry folks!

    THIS path:

    /Applications/Adobe Lightroom/Uninstall Adobe Lightroom

    (unfortunately it won't let me edit the original post)

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